Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on risk management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

As the Collection & Default Strategy Sr Professional, you will monitor performance for the Student Loan portfolio, design risk-based segmentation, enhance operational treatment strategies, and drive incremental, long-term improvement. Working closely with Collections Leadership and Agency Performance Management, you will evolve outreach and treatment strategies with the objective of increasing customer response and positively impacting the bottom line. This position requires you to develop analytical routines to identify new opportunities, adhoc analytics to formulate new strategies, and become a subject matter expert, advising our businesses partners, on effective ways to improve loss performance, lower expenses, implement best practices, all of which, align to our Citizens brand.

Primary responsibilities include

Prepare and present Student performance findings and action items to leaders in Strategy, Collections, Credit Risk and Product 

Develop and implement strategic enhancements to improve performance 

Maintain and enhance robust performance tracking and reporting

Partner with Credit Risk, Product, and Finance to align on expected performance driven by strategic initiatives

Qualifications, Education, Certifications and/or Other Professional Credentials

3-5 years of experience in collections analytics and/or credit risk analytics

SAS / Enterprise Guide / SQL or other data mining experience

Advanced MS Office skills, particularly with PowerPoint

Strong presentation, influencing and negotiation skills

Strong statistical background or experience in measuring operational strategies

Strong organization and project management skills and the ability to partner with various

internal stakeholders

Ability to connect and effectively communicate with people of all levels and functions

Able to thrive and prioritize in a changing environment

Bachelor’s degree in a quantitative study preferred (Math, Finance, Science etc.)

Hours & Work Schedule

Hours per Week: 40Work Schedule: M-F, 8A to 5P

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.