Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!
Full-Time Collections Customer Service Representatives needed!
Industry leading benefits and career development opportunitiesSchedule: Monday - Friday, 10:00 AM - 7:00 PMPay: $21.00/hr.Location: Tigard, OR. (Hybrid)The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.
Responsibilities
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable incomeProcess, follow up, and resolve inbound collection and customer service telephone inquiriesReview accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligationsDemonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputesFollow up on required customer insurance coverage and institute corrective action when deficient coverage is discoveredMeet or exceed established call volume and account action requirementsOther duties as assignedSkills and Qualifications
Basic knowledge of installment loans, consumer collections, and collections regulations & lawsPrevious collections experience preferredAbility to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shiftStrong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)Competencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.