Description As a Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line. This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. - Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. - Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. - Managing and resolving invoice discrepancies to ensure timely and accurate receivables. - Managing internal and external Accounts Receivable inquiries. - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. - Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. - Understand the pain points of customers and solve our customer’s problems. - Providing prompt, efficient, detailed, customer-oriented service to customers. - Escalating when appropriate to direct manager and/or senior leaders. - Keeping detailed notes, task creation and reminders in our collections tools. - Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. - Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Analyze trends and suggest process improvements. - Perform other projects and duties as required. Working Conditions: - Normal Office Environment. - Report daily to the Pasay office. - This role will primarily be reporting on a Australia shift and may also be requested to be on shifting schedule from time to time. - Work during Holidays as may be required by the Company. - May be asked to render overtime on critical and peak times as may be required by the Business. A day in the life - Respond to emails - Follow up payments - Call customers - Resolve issues of customers - Escalate to business and seek for help About the team Team is consist of 60+ Collection nalysts who manage AWS strategic customers Basic Qualifications - Graduate of a Bachelor's Degree - Must have at least 3 years Collections background from Shared Services/BPO - Must have a basic/intermediate knowledge in MS Excel - Knowledge on Outlook and Word or similar desktop applications - Good Communications skills both in Writing & Verbal - Can work under pressure/ with deadlines - With continuous improvement mindset - Graduate of 4 yr business course - Collections background from shared services Preferred Qualifications - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - with strong collections background Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.