Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our ever-evolving Revenue Operations team and help us unleash the potential of every business.

What you’ll own as the Collections Advisor

Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function

Acting as a first point of contact for customers with outstanding arrears

Reinstating of Direct debits to adhere to our One Call Resolution aim

Showing empathy to vulnerable customers

Negotiating & setting up repayment arrangements

General administration duties

Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)

Adhere to KPI's set by the business

What you’ll bring

We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar

Strong customer service & communication skills with the ability to empathise with people

The ability to adapt to change in a fast-paced environment

Experienced working within a regulated organisation background

Polite telephone manner

Strong IT skills to navigate multiple platforms

Experience of working with Microsoft Office - Word, Excel and Outlook

It’s a bonus if you have

xperience working with corporate customers

B2B collections experience

Understanding of Direct Debits

Understanding around the BACS rules

Good understanding of Complaint Resolution

About the team

Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance.

Competitive salary plus up to £500 per month commission based bonus scheme
Working Pattern: 35 hours per week, Monday - Friday 9:00am – 4:30pm or 9:30am –5:00pm (shift dependant)

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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