Unlock Your Potential with a Dynamic Team!

A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.

About the Company:
Established: Mission: To unlock financial flexibility for a better life. Vision: To imagine a world where everyone has the financial means to thrive. Role Overview:
Position: Collections Advisor (Hybrid currently 1 day in the office) Location: Milton Keynes / Hybrid Working (Tue - Thurs office based) Hours: 37.5 hours per week; Monday – Friday 8:30am – 5:30pm, with 1 in 4 Saturday shifts (9:00am – 1:00pm). Key Responsibilities:
Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat. Customer Support: Assist customers with overdue accounts, offering guidance and solutions. Compliance: Follow company policies and FCA regulations. Decision Making: Provide informed recommendations based on customer circumstances. Quality: Maintain high service standards and ensure adherence to regulatory requirements. Support: Contribute to other business areas as needed. Ideal Candidate:
Experience: Previous collections experience is essential. Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office. Attributes: Excellent time management, attention to detail, and ability to build rapport. Attitude: Positive, team-oriented, and dedicated to exceptional customer service. Knowledge: Understanding of FCA regulations is advantageous. Benefits:
Salary: Competitive, with an annual performance-based bonus. Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service. Gym Memberships: Discounted rates. Perks Platform: Access to exclusive discounts and offers. Hybrid Working: Flexibility to work from home and the office. Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.