Job Description

Collections Advisor - Motor Finance
📍 Location: Manchester (Hybrid - 2 days on-site/week)
💰 Salary: £25,000 - £32,000 (DOE)
📅 Full-Time, Permanent | 35 hours/week
🕘 Shifts: Mon-Fri, 8am-7pm | 1 in 3 Saturdays, 8am-12pm
🏖️ 30 days holiday + Bank Holidays
🚀 Start: ASAP (post-compliance)
📚 Training: 3 weeks on-site, then hybrid

About the Role

We're looking for a proactive and empathetic Collections Advisor to join our motor finance team. You'll support customers in financial difficulty, helping them find sustainable repayment solutions while ensuring compliance with FCA guidelines.

This is a fantastic opportunity for someone passionate about financial care, customer service, and making a real difference.

What You'll Do

Speak with customers in arrears to understand their financial situation

Carry out Income & Expenditure assessments

Create realistic and affordable repayment plans

Identify and support vulnerable customers

Ensure compliance with FCA, CONC, and TCF standards

Provide feedback to improve customer experience and processes

What We're Looking For

Strong communication and negotiation skills

Experience in arrears or financial services

Ability to support vulnerable customers with empathy

Detail-oriented with accurate record-keeping

Please note, all offers of employment are subject to satisfactory references, credit checks and criminal record checks

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.