Job Description

To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for
refinancing and repossessions.

To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.

Hello, Future Collections Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are you someone who can:

Demonstrate strong verbal and written communication skillsExcel in negotiation, particularly for collectionsUnderstand basic financial principles and practices related to collectionsSolve problems and handle difficult conversations with empathy and professionalismBe results-driven with a focus on achieving targetsWork independently as well as part of a team in a fast-paced environment

Requirements:

MatricPrevious experience in collections/customer service/call centre environment.Familiar with financial products a benefit.Systems:HoganAOPCisco Finesse/DiallerMicrosoft Office Suite

Additional Requirements:

Flexibility to work shifts when required.Work Weekends

You Will Have Access To

Opportunities to network, collaborate and work across Segments and teamsChallenging work environmentOpportunities to innovate and add value to team, leadership and business effectiveness.

We Can Be a Match If You Are

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do itYou are open to ongoing personal mastery & development.

Apply now if you are interested in taking the next step. We look forward to engaging with you!
#Post
#FNB
#LI-TM10

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.