Job Description:

Location: Newark, Delaware

CoWorx Staffing is seeking energetic Collections Account Managers to join our client’s Recovery Department team!

Multiple Schedules – Call Center Environment

Monday–Friday between 8:00 AM and 9:00 PM
Two evenings per week until 9:00 PM required
Two Saturdays per month (8:00 AM–12:00 PM)
Multiple schedules available

Responsibilities:

Contact customers with past-due accounts to negotiate payments and repayment plans
Work a minimum number of accounts per hour as set by management
Monitor assigned account queues and follow up consistently
Perform skip tracing to locate debtors when necessary
Accurately document calls and outcomes in the system
Ensure all communications comply with FDCPA and other federal/state regulations
Escalate complex issues to Team Lead or Operations Manager as needed
Contribute to a supportive team call center environment

Desired Background/Skills:

High School Diploma required (college degree preferred)
Strong verbal and written communication skills
Confident, professional phone presence with negotiation skills
Goal-oriented and able to work independently under pressure
Proficient computer and keyboarding abilities
Detail-oriented, organized, and able to multitask
Knowledge of FDCPA, credit bureau reports, and skip tracing a plus
Bilingual skills a plus

Other Information:

Benefits:

401(k) with company match
Ten vacation days
Bonus potential

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#MD2301

Interested candidates please reference job code 238267 when responding to this ad.

Location: Newark, Delaware