As a Collection Specialist with English, you will be responsible for managing overdue accounts and ensuring timely payments from customers. Your key tasks include monitoring account status, making outbound and handling inbound calls to resolve payment issues, and maintaining accurate records in company systems. . Additionally, you’ll contribute ideas to improve processes.

How You’ll Make an Impact:    

Monitor customer accounts to track overdue invoices

Incoming / Outgoing Calls: Contact customers to remind them about late payments

Resolve payment issues and disputes quickly

Update systems with accurate payment and communication records

Follow company policies and legal requirements for collections

Prepare reports on overdue amounts and collection progress

Maintain professional and positive customer relationships

Suggest improvements to reduce overdue accounts

Qualifications: 

Minimum 1 year of experience in credit or collections, or customer service; ideally experience with process migration and centralization.

Educational Background: Degree in finance, accounting, business, or a related field will be beneficial

Good command of English

Technical Skills: Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with enterprise technologies such SAP, Getpaid as well as ideally experience with integrated CBC Software Solutions

Strong communication skills to handle customer interactions professionally

Good organizational skills to manage multiple accounts and deadlines

Attention to detail for accurate record-keeping and reporting

Basic knowledge of finance and accounting principles

What’s in it For You:  

Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).

Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)

Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.

Collaborative Environment: Strong teamwork and diverse interactions.

Development Opportunities: Personalized plans with rapid progression

Versatile Career Paths: Professional growth supported by active committee for different career levels.

Supportive Culture: High employee satisfaction and responsive feedback.

Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.

Relocation Support: Assistance for international candidates and candidates living outside of Krakow.

Social events such as family events and charity auctions.

Comfortable working environment (Library, relaxation area, casual dress code).

Parking space for cars and bikes.

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. 

Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right. 

Apply today and join one of the most ethical companies with over a hundred years of history. 

Join Ecolab and help us protect what’s vital.  

#li-eu 

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.