The department of Otolaryngology is seeking a **_Collection Specialist_** who will be responsible for the basic collection of unpaid third-party claims and standard appeals, using various JHM applications and JHU/ PBS billing applications. Communicates with payers to resolve issues and facilitate prompt payment of claims. Follow-up with insurance companies to collect outstanding accounts for which payment has not been received in response to the claim's submission process, either electronically or by paper. Recognize and resolve incorrect demographic and insurance registration based on an understanding of the outpatient registration process. The Specialist will use an understanding of claims submission requirements for payors in order to expedite payments and possess a knowledge of appeals and rejections processes to resolve standard issues or escalate to a more senior specialist. **Specific Duties & Responsibilities** + Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal. + Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract. + Review and update patient registration information (demographic and insurance) as needed. + Applies appropriate discounts / courtesies based on department policy. + Prepares delinquent accounts for transfer to self-pay collection unit according to the follow-up matrix. + Prints and mails claim forms and statements according to the follow-up matrix. + Retrieves supporting documents (medical reports, authorizations, etc.) as needed and submits to third-party payers. + Appeals reflected claims and claims with low reimbursement. + Performs claim edits as needed. + Confirm credit balances and gathers necessary documentation for processing refund. + Identifies insurance issues of primary vs. secondary insurance, coordination of benefits eligibility and any other issue causing non-payment of claims. + Contacts the payors or patient as appropriate for corrective action to resolve the issue and receive payment of claims. + Monitor invoice activity until problem is resolved. + Process daily mail, edits reports, file or pull EOB batches. + Identifies and escalates non-standard appeals to a higher-level specialist. + Informs the supervisor / Production Unit Manager of issues or problems associated with non-payment of claims. _Technical Knowledge_ + Familiarity with compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI). + Working knowledge of medical billing applications. + Utilize online resources to facilitate efficient claims processing. _Professional & Personal Development_ + Participate in on-going educational activities. + Keep current of industry changes by reading assigned material on work related topics. + Complete three days of training annually. _Service Excellence_ + Must adhere to Service Excellence Standards. + Customer Relations. + Self-Management. + Teamwork. + Communications. + Ownership/Accountability. + Continuous Performance Improvement. **Minimum Qualifications** + High School Diploma or graduation equivalent. + One year experience in a medical billing or similar specialty environment required. Knowledge of medical terminology, CPT/ICD codes and diagnosis coding required. + Knowledge of medical terminology, CPT codes and diagnosis coding required. + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Ability to use various billing and patient information computer systems preferred. + Knowledge of various payer processing and submission guidelines preferred. Classified Title: Collection Specialist Job Posting Title (Working Title): Collection Specialist Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $15.70 - $26.26 HRLY ($20.50/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:00am - 4:30pm FLSA Status: Non-Exempt Location: Hybrid: On-site 3-4 days a week Department name: 10003029-SOM Oto Production Unit Billing Personnel area: School of Medicine This salary range does not include all components of the Production Unit/Otolaryngology/SOM compensation program. This position may be eligible for a discretionary bonus. Therefore, the actual compensation paid to the selected candidate may vary slightly from the salary range stated herein. For more information, please contact the hiring department. The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range. Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf