**Collection Management Senior Analyst** + _Location: Bogotá, Colombia_ + _Job type: Permanent, Full time_ About the job **Our Team:** _Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services._ _With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:_ + _Customer Master Data, Pricing & Commercial conditions_ + _Order Management_ + _Credit Management_ + _Collections & Account Receivables management_ + _Cash Application_ + _Claims & Disputes Management_ + _AR Monthly closing and Reporting_ _The purpose of this role is to:_ + Deliver cash application and receivables management services to SBS North America as per their respective Service Level Agreements (SLAs) + Manage incoming payments + Perform clearing of AR, analyze discrepancies, execute securitization program and factoring + Review AR ageing reports, perform collection & dunning, escalate & follow-up actions + Address operational issues and follow through to resolution in an effective and timely manner + Deliver operational KPIs and comply with Sanofi policies and guidelines + Participate in continuous improvement initiatives The Senior Analyst, Collections Management reports to Collections Management Coordinator and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions. **Main responsibilities:** **Operation** + Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements + Review AR ageing reports + Perform collection & dunning + Determine appropriate escalations & follow-up actions as per defined process + Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility + Contribute to business and customer collection strategy reviews + Execute in compliance with Sanofi policies and guidelines + Complete all activities as per the global Core Model and operational KPIs + Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user + Pro-actively anticipate operational issues and coach junior analysts + Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management **Continuous improvement** + Identify process improvement opportunities through elimination of redundant activities + Participate in process automation initiatives and ensure seamless adoption and transition **About you** · **Experience** : + Broad understanding of end-to-end customer invoice-to-cash process and activities (essential) + Hands-on knowledge of collections & receivable activities (essential) + Experience in working within a Business Services organization (advantageous) + Good business acumen (advantageous) + Strong problem solving, deductive and analytical skills (advantageous) + Good and proven experience in Collections & Receivables Management preferably in an international multicultural environment (essential) · **Soft skills** : + Ability to interact with internal and external clients in a professional manner (essential) + Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset (essential) + Good communication skills (advantageous) + Attentive to customer needs and feedback (advantageous) + Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential) + Attentive to detail and works with precision (advantageous) + Action oriented, delivery driven, change agent (advantageous) + Role model / coach to junior analysts (advantageous) · **Technical skills** : + Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous) + Knowledge of Microsoft Office and expertise of MS Excel (essential) · **Education** : Graduate degree in accounting or finance (essential) · **Languages** : Advance in English (essential), Knowledge of other European languages (advantageous) _Why choose us?_ + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. + You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. + You’ll be part of a truly diverse cross-cultural team and can have real business impact. + Flexible working policies, including up to 50% remote work. + Private medical care, life and health insurance, and gender-neutral paid parental leave + Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. + Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. \#LI-LAT \#LI-Hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)