JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Primary tasks and objectives

Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer serviceTake ownership of all services that support our colleagues within the workplaceBuild relationships with key stakeholders and encourage interactions between colleagues and Our Workplace teamsUnderstand the needs and wants of the business or business units you supportCreate a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s).

Customer Service & Communications

Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility until completion.Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate.Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself.Receive and respond to all requests (verbal, Teams, Yammer, or email) or issues within one day of receipt.Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaignsOwnership & support of site-specific information on Workplace Experience app and office guides.Ability to communicate effectively through digital platforms (e.g. Yammer, digital displays, signage, etc)Identify and priorities urgent requests, communicating with clients and Our Workplace team ensuring quick, efficient reaction and seamless service.Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.Always consider our service view from customers eyesAdaptable, open to change and passionate about innovation - a growth mindset.Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.Foster positive experiences that drive colleague engagement and improve the workplace service and experience.Willingness and ability to complete tasks, including flexibly managing requests and prioritizing the most important ones.Aim to bring the voice of our customers and clients into the workplace.Ad hoc duties as required.

Workplace Management

Conduct daily site checklist(s) identifying and recording defects, following up until completion.Ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediatelyChecking and audit of all workspaces, and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workdayConfirm office equipment is in good working condition. Otherwise, report and rectify immediatelyLiaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations.Consolidate all workplace related issues and identify areas for quick improvement.Optimize operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitorsAssist individuals in finding a workspace when required and use of desk/locker booking technologyAware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothlyManage all enquiries and issues tactfully and confidentlyStationery management and ordering.Support with tours of the workplace explaining the facilities available

Meeting Room Booking Management

Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working orderCreate relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times.Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems.Competent on all meeting room equipment and offer first fix assistance with IT/AV issues.Where applicable, liaise with the hospitality / catering team for any food and refreshments requested by the host / client.Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required.Attention to detail when taking bookings, ensuring full details are collected from the host.

Administrative Duties

Auditing and tracking of ongoing issues and concernsProactive and reactive assignment to workplace requests and concernsReport creation of reoccurring issues or concerns for resolutionAdminister workplace policies (clean desk, appropriate use of space, etc.)Additional duties as assigned by Workplace Site/Experience Lead

Experience

1 – 3 years prior experience in hospitality, tourism, events operations property management, or related professionExperience in a corporate environment is preferred, but not essential.

Skills

A proactive can-do approach looking for opportunities to work smarterExcellent verbal and written communication skills, ability to communicate professionally at all levelsStrong interpersonal skills, engaging and highly collaborativeMeticulous with strong organizational and time management skillsProficiency with Microsoft Office (Excel, Word, PowerPoint, Planner, Power Apps, and Outlook)Customer focused mentality with a passion for hospitalityExperience with Yammer or Teams or other communication platforms is a plus

Location:

On-site –Festival City, EGY

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.