Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.\u00A0

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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What's in it for you:
The Collaboration Services Engineer is responsible for the engineering, deployment, administration, support, and continuous improvement of collaboration technology across Trane Technologies. The primary focus of this role is Microsoft Teams Rooms, conference-room audio/video systems, and enterprise digital signage.

This role translates business and user needs into reliable, secure, and supportable solutions. The engineer works closely with IT infrastructure, networking, security, service operations, business stakeholders, site teams, installation partners, and managed service providers to deliver consistent experiences across the enterprise.\u00A0

The successful candidate combines hands-on technical capability with strong customer service, vendor coordination, documentation, and project execution skills. The role may support high-visibility executive meetings, leadership events, town halls, board activities, and other time-sensitive business engagements.\u00A0

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What you will do:

Teams Rooms and Meeting Technology\u00A0Own the day-to-day engineering and operational support of Microsoft Teams Rooms, including room systems, touch consoles, cameras, microphones, speakers, displays, control systems, room peripherals, and related network and power dependencies.Administer and monitor Teams Rooms through the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and approved device-management and vendor platforms.\u00A0Maintain room standards, naming conventions, licensing, configuration baselines, monitoring groups, asset records, and lifecycle information.\u00A0Support standard and custom Teams Room designs, including rooms with integrated AV control, multiple displays, specialized audio, room-combining capabilities, and redundant or high-availability components.\u00A0Perform room readiness assessments, installation validation, acceptance testing, firmware and software updates, configuration reviews, and post-deployment verification.\u00A0Troubleshoot complex room incidents involving Teams, Windows or Android room systems, peripherals, AV signal paths, network connectivity, device authentication, room calendars, and user experience.\u00A0Coordinate with networking, security, endpoint, identity, facilities, and external AV partners to resolve issues that span multiple technical domains.\u00A0Support room lifecycle management, including technology assessments, refresh planning, end-of-life reviews, replacement recommendations, inventory accuracy, and annual site review activities.\u00A0Help maintain room-finder data, room documentation, support procedures, knowledge articles, diagrams, and standard work.\u00A0Digital Signage\u00A0Engineer and support the enterprise digital-signage service, including App space or other approved signage platforms, players, displays, content endpoints, registration, device groups, and monitoring.\u00A0Establish and maintain digital-signage governance, technical standards, security practices, support processes, and lifecycle requirements.\u00A0Support signage deployments from requirements and design through procurement, installation, registration, testing, operational handoff, and ongoing support.\u00A0Troubleshoot signage players, displays, content playback, connectivity, authentication, scheduling, device registration, and platform-service issues.\u00A0Partner with communications, facilities, site IT, business stakeholders, and installation partners to ensure signage content and technology are fit for purpose.\u00A0Maintain signage inventories, service health reporting, license and cost-reclass information, support documentation, and site-specific implementation records.\u00A0Provide training and enablement for site contacts and content owners so that routine activities can be completed safely and consistently.\u00A0Service Management and Operational Excellence\u00A0Provide Level 2 and Level 3 support for collaboration services and participate in incident, request, problem, change, and knowledge-management processes.\u00A0Use ServiceNow and approved operational tools to document work, track incidents and requests, maintain asset and configuration information, and communicate status.\u00A0Analyze recurring incidents and service-health data to identify root causes, technical debt, automation opportunities, and improvements to standards or support models.\u00A0Create and maintain runbooks, knowledge articles, technical procedures, diagrams, support models, and operational handoff materials.\u00A0Participate in service reviews, operational reporting, vendor governance, cost management, and continuous-improvement activities.\u00A0Recommend changes that improve reliability, user experience, security, supportability, and total cost of ownership.\u00A0Project Delivery and Partner Management\u00A0Participate in collaboration technology projects, site deployments, office moves, renovations, M&A integrations, and other initiatives affecting meeting spaces or digital signage.\u00A0Translate business requirements into technical designs, implementation plans, estimates, test plans, and supportable solutions.\u00A0Manage or coordinate installation partners and managed service providers, including scope validation, scheduling, quality checks, issue resolution, and acceptance.\u00A0Evaluate hardware, software, service, and vendor options based on business need, enterprise standards, security, lifecycle, supportability, and cost.\u00A0Communicate risks, dependencies, decisions, timelines, and technical tradeoffs to technical and non-technical stakeholders.\u00A0Support procurement, forecasting, asset planning, contract coordination, and annual operating-plan activities related to Teams Rooms and signage.\u00A0

Required Qualifications\u00A0

Bachelor\u2019s degree in information technology, computer science, engineering, audiovisual technology, or a related field; equivalent experience may be considered.\u00A0Three or more years of experience supporting collaboration technology, Microsoft 365, audiovisual systems, conference rooms, digital signage, or related enterprise IT services.\u00A0Hands-on experience troubleshooting Microsoft Teams meetings, Teams Rooms, room peripherals, displays, cameras, microphones, speakers, and connectivity issues.\u00A0Experience with structured incident and request management, preferably using ServiceNow or a similar IT service-management platform.\u00A0Ability to read technical documentation, wiring or signal-flow diagrams, device specifications, and implementation plans.\u00A0Strong written and verbal communication skills, with the ability to explain technical issues to executives, business users, vendors, and IT teams.\u00A0Demonstrated customer-service mindset, sound judgment, organization, and ability to work effectively under time pressure.\u00A0Willingness to travel occasionally and provide scheduled or event-related support outside normal business hours when needed.\u00A0

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What you will bring:

Experience administering Microsoft Teams Rooms Pro, Teams Admin Center, Microsoft 365, Exchange room resources, Entra ID, Intune, or related Microsoft services.\u00A0Experience with Appspace or another enterprise digital-signage platform.\u00A0Experience with AV technologies such as Q-SYS, Logitech, Crestron, Biamp, Shure, Extron, Poly, Yealink, or comparable platforms.\u00A0Familiarity with Windows and Android Teams Rooms, room-compute systems, touch controllers, DSPs, control processors, cameras, microphones, displays, UPS systems, and managed network services.\u00A0Experience coordinating AV integrators, installation partners, carriers, managed service providers, or other technology vendors.\u00A0Experience with room lifecycle management, technology refresh planning, asset management, monitoring, service-health reporting, and technical debt remediation.\u00A0Experience supporting executive events, live presentations, town halls, board meetings, or broadcast and streaming environments.\u00A0Working knowledge of PowerShell, Microsoft Graph, Power Platform, or other tools used to automate reporting and operational tasks.\u00A0Microsoft Teams Rooms, Microsoft 365, AVIXA, CTS, Q-SYS, or related certifications.\u00A0Experience supporting global organizations, distributed sites, or M&A integration activities.\u00A0Key Competencies\u00A0Customer focus and executive presence\u00A0Systems thinking and end-to-end ownership\u00A0AV and collaboration technology troubleshooting\u00A0Clear communication and stakeholder partnership\u00A0Vendor and installation-partner management\u00A0Incident response and root-cause analysis\u00A0Documentation and standard-work discipline\u00A0Project coordination and prioritization\u00A0Continuous improvement and lean thinking\u00A0Security, lifecycle, and cost awareness\u00A0

Annual Base Salary Range or Hourly Base Pay Range:

$79,293.33 - $100,500.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, \u00A0travel requirements, and union designation. \u00A0 Our compensation range is generally based on the national average for the country. \u00A0Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives \u2013 WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes\u00A0 up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.\u00A0401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.\u00A0\u00A0\u00A0\u00A0

Disclaimer:\u00A0 Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.