**Discover a Career That Empowers You — Join HUB International!** At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud _Stevie Award-winning workplace_ — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. **Explore your future with HUB International. Let’s grow together.** If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — **HUB is the place for you.** **Position Summary** The **COBRA/Clerical Administrator** provides essential administrative and compliance support within the BAI COBRA Department. This in-office role combines COBRA administration — including eligibility tracking, premium follow-up, and client services — with general clerical functions such as mail processing, document scanning, and departmental support. The successful candidate will demonstrate strong attention to detail, organizational skills, and a commitment to regulatory accuracy under ERISA and COBRA guidelines. **Primary Duties & Responsibilities — COBRA Administration** + Create weekly termination reports to ensure all employee terminations for the week have been accurately captured in the system + Enter all student age-outs and additional qualifying event terminations on a weekly basis + Maintain and update annual benefit rates in the COBRA administration system + Create new client records and edit existing client records in the system as needed + Pull daily and weekly reports for departmental review and filing + Review and coordinate with the enrollment team to ensure COBRA elections and terminations are processed within federally mandated timeframes + Process returned COBRA mail and ensure all systems are updated accordingly + Provide COBRA customer service support to participants, clients, and carriers + Print and mail the initial General COBRA Notice on a monthly basis + Conduct monthly premium payment follow-up to ensure timely collections + Research and resolve check issues including NSF, missing signatures, address changes, incorrect payees, and related matters + Follow up on all open COBRA issues weekly via email and/or phone + Participate in client meetings as needed + Maintain ongoing COBRA education and regulatory compliance training **Primary Duties & Responsibilities — Clerical Operations** + Open, date-stamp, and direct all incoming mail to the appropriate employee or department + Direct dental, medical, and vision claims mail to appropriate files and employees + Route predetermination correspondence to the appropriate members and providers + Mail all EOBs and checks to the appropriate clients and providers + Prepare and distribute the weekly 350 report + Stock copiers with paper daily and maintain basic office equipment functionality + Scan EOBs to Customer Service as requested + Run errands and perform on-site support functions as needed **Secondary Duties & Responsibilities** + Assist manager with special clerical projects and ad hoc needs + Coordinate all return correspondence for the department + Serve as backup for front desk coverage as needed + Perform other duties as assigned **Education & Skills Requirements** + High school diploma or GED required + Valid Pennsylvania driver's license preferred + Prior experience in benefits administration, insurance, or a related field a plus + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred + Strong organizational skills with high attention to detail and accuracy + Effective written and verbal communication skills + Ability to manage competing priorities and meet deadlines in a fast-paced environment **Physical Requirements** + Ability to lift up to 20 pounds + Ability to reach overhead shelves + Prolonged periods of sitting and working at a computer in an office environment **Attendance Requirements** Regular, punctual, in-office attendance is required. This is an on-site position based in the Erie, PA office. Schedule adheres to standard BAI business hours (40 hours per week). Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program (https://hubinternational.jobs/e-verify/) We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . 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