Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Join the vibrant team at Oaks Casuarina Santai Resort as a Co Caretaker / Guest Service Agent. This casual opportunity is perfect for a customer service professional who thrives in a resort environment and is ready to embrace the unique perks of living onsite.

Why You’ll Love It Here:

Live onsite in a fully furnished room, with free accommodation, Wi-Fi, and electricityJust a short walk to beaches, cafes, and public transportEnjoy resort-style living with access to lounge areas, pools, and tropical surrounds

About the Role:

As a Co-Caretaker / Guest Service Agent you’ll be the first point of contact for guests - providing exceptional service while supporting daily front office operations and caretaking duties.

Key Responsibilities:

Participate in co-caretaking duties and ensure the property is well-maintainedWelcome guests with warmth and professionalismOversee check-ins, check-outs, and guest enquiriesSupport and guide the front office team, leading by exampleEnsure tasks are completed accurately and on timeAssist with monthly reporting and administrative dutiesPromptly address guest feedback or complaints

Qualifications

To be successful you will have:

Previous experience in front office, hospitality, or customer serviceStrong communication and interpersonal skillsAbility to remain calm under pressure and solve problems effectivelyProficient with reservation systems and Microsoft Office (training provided)Reliable, self-motivated, and able to work independentlyEligible to live onsite and perform shared caretaking responsibilitiesFlexible availability, including weekends and public holidays

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.