Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Middlemount Suites is currently looking for a dedicated, experienced, and hands-on as a Co Caretaker / Guest Experience Attendant on a casual basis.

Caretaking:

Provide an overnight onsite presence to ensure guest and property safetyRespond to after-hours guest enquiries, incidents, and emergenciesEnsure compliance with property procedures and safety standardsMaintain clear and accurate handover notes for day operations

Key Responsibilities:

As a Co-Caretaker / Guest Experience Attendant, you’ll be the first point of contact for guests, creating welcoming experiences while supporting housekeeping and caretaking responsibilities.

Participate in co-caretaking duties and ensure the property is well-maintainedWelcome guests with warmth and professionalismOversee check-ins, check-outs, and guest enquiriesSupporting the Housekeeping teamEnsure tasks are completed accurately and on timeAssist with monthly reporting and administrative dutiesOpening and closing the property with periods of working independentlyPromptly address guest feedback or complaints

Shift Details (subject to change):

Day shifts scheduled across Friday, Saturday, Sunday, and MondayCaretaking duties across four daysSplit shifts: 7:00am - 11:00am and 1:00pm - 5:00pmRole will involve opening and closing the property, with periods of working independently

Hourly Rates (excluding superannuation):
Monday - Friday: $33.38 per hour
Saturday: $40.05 per hour
Sunday: $46.73 per hour

Qualifications

To be successful in this role you will have:

Previous experience in front office, hospitality, or customer serviceStrong communication and interpersonal skillsAbility to remain calm under pressure and solve problems effectivelyProficient with reservation systems and Microsoft Office (training provided)Reliable, self-motivated, and able to work independentlyEligible to live onsite and perform shared caretaking responsibilitiesFlexible availability, including weekends and public holidays

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.