**Duration: 06 months contract** **Duties:** + Handle incoming calls from members and providers. + Answer questions about prescription benefits, coverage, and mail-order options. + Provide accurate information about insurance plans and medications. + Offer solutions to help members understand their coverage and choices. + Maintain confidentiality and follow HIPAA/government guidelines. + Participate in training programs to build healthcare knowledge and skills **Requirements (Must Have)** + At least **1 year of customer service experience** (call center, retail, hospitality, etc.). + Computer proficiency with Windows applications. + Strong communication, problem-solving, and customer service skills. + Ability to show empathy, patience, and professionalism on calls. **Preferred:** Associate’s degree or 6+ months of healthcare experience. **Education** High school diploma or GED (required). **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.