JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

Transforming to the Workplace Team of the future

Facilities Operations

Manage & oversee cluster services (Soft & Hard) as part of the scope deliveredImplement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.Review operational SOP’s & propose / make changes as part f continuous improvementManage minor projects / Churn in the officeAble to liaise with any local / government agencies as part of operationsAble to liaise with Landlord on lease management and contractual services deliveredDevelop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileManage and oversee site budgets demonstrating ownership of all costs and quality of service. Ensure value services in line with CRE financial targets

Human Experience

Deliver CRE's Human Experience Roadmap across the cluster and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the clusterDeliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and prideEnsure the account’s HX program initiatives are measurable and tangible to the workplaceSupport all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Technology

Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorsAdopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications 

Client Engagement

Create a fun and impactful client engagement strategyEngage with all guests, employees, and key stakeholdersImbed in the FM team a culture of empowerment, engagement, and fulfilmentWork with relevant parties on space management through data analyticsDevelop client support/feedback initiatives e.g. FAQBuild a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely servicesEnsure effective communications and reporting to clients on operation matters and Workplace ExperienceEvaluate service response time and analyse occupants’ service request trends and suggestionsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.Liaise with JLL team and client on soft service deliveryShare regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.Create, manage JLL profile within the client accountAdopt innovative communication strategiesChampion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment. Identify area of development for his /her staffDrive the cluster team to meet all key performance indicators as set out in the Account plan & SLA.  Actively encourage an environment that drive teamwork, co-operation & performance excellenceAct as manager and a coach for the team ensuring high staff morale, trust, and work ethicsEnsure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.Review monthly financial reports including the preparation of accruals and variance analysis

Interested?  An ideal candidate would need to have the following qualifications 

Desired experience and technical skills

Work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level. Excellent time management and communication skills.Sales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyComprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatoryOne or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.MS Office proficiency

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.