Cluster Training Executive
kempinski
Cluster Training Executive
DescriptionAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.
This position is responsible for supporting the Human Resources department in all administrative and other assigned areas.
Key Responsibilities\nEstablish a training network according to Kempinski standard, including spending minimum a third of their time in operations to foster this network.\nAnalyse training needs and training effectiveness.\nEnsure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures\nFurther develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES \nEmbed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.\nPlan, design and deliver training programmes.\nDevise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.\nAnalyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.\nCoach and train managers and Departmental Trainers to improve departmental performance in cooperation with the Assistant Director HR & Training\nOrganise and supervise Kempinski DNA and brand immersion activities.\nContinuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.\nWork together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. \nTrain and develop Training team members.\nComplete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management \nIdentify potential training talent and propose & foster Master Trainer candidates.\nEnsure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report\nIn absence of a Training Coordinator, ensure that the responsibilities are fulfilled.\nLead by example and promote Kempinski’s core values.\nEnsure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year\nPromote and implement Kempinski Corporate Training policies and procedures.\nEstablish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.\nUnderstand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.\n
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire
LANGUAGE:
Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills in German \nEnglish – excellent oral and written skills \nAdditional language - beneficial \n\n
COMPETENCIES:
To fill this position the candidate must have: \nPlanning and organizational skills \nVerbal and written communication skills \nProblem Solving & Decision Making skills \nBe familiar with labour laws and regulations \nBe familiar with local social insurance policies \nAdministration skills\n\nTECHNICAL COMPETENCIES:
Computer literacy: \nWord \nExcel \nPowerPoint\nMirus (Preffered)\n\nINDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: \nPeople Oriented \nPassionate for European luxury \nEntrepreneurial \nSelf-confident \nPersuasive \nEthical \nQuality oriented \nWell-presented\n
Benefits\nLiving and working in the heart of alpine Central Switzerland\nComprehensive onboarding program including \
Application Deadline: 31 August 2025
Department: Human Resources & Training
Employment Type: Permanent - Full Time
Location: Switzerland - Engelberg
DescriptionAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.
This position is responsible for supporting the Human Resources department in all administrative and other assigned areas.
Key Responsibilities\nEstablish a training network according to Kempinski standard, including spending minimum a third of their time in operations to foster this network.\nAnalyse training needs and training effectiveness.\nEnsure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures\nFurther develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES \nEmbed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.\nPlan, design and deliver training programmes.\nDevise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.\nAnalyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.\nCoach and train managers and Departmental Trainers to improve departmental performance in cooperation with the Assistant Director HR & Training\nOrganise and supervise Kempinski DNA and brand immersion activities.\nContinuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.\nWork together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. \nTrain and develop Training team members.\nComplete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management \nIdentify potential training talent and propose & foster Master Trainer candidates.\nEnsure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report\nIn absence of a Training Coordinator, ensure that the responsibilities are fulfilled.\nLead by example and promote Kempinski’s core values.\nEnsure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year\nPromote and implement Kempinski Corporate Training policies and procedures.\nEstablish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.\nUnderstand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.\n
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire
LANGUAGE:
Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills in German \nEnglish – excellent oral and written skills \nAdditional language - beneficial \n\n
COMPETENCIES:
To fill this position the candidate must have: \nPlanning and organizational skills \nVerbal and written communication skills \nProblem Solving & Decision Making skills \nBe familiar with labour laws and regulations \nBe familiar with local social insurance policies \nAdministration skills\n\nTECHNICAL COMPETENCIES:
Computer literacy: \nWord \nExcel \nPowerPoint\nMirus (Preffered)\n\nINDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: \nPeople Oriented \nPassionate for European luxury \nEntrepreneurial \nSelf-confident \nPersuasive \nEthical \nQuality oriented \nWell-presented\n
Benefits\nLiving and working in the heart of alpine Central Switzerland\nComprehensive onboarding program including \
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