Hyatt is a global hospitality brand with one driving purpose:to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.
Are you ready to share this purpose?
Because we are looking for aCluster Senior Groups Events Manager for our two Amsterdam properties
Andazmeans "personal style" in Hindi.Andaz Amsterdam Prinsengrachtmeans, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-starHyatt Regency Amsterdam, brings botany sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Who are YOU?
· You see opportunity where others see obstacles, driving revenue, visibility, and impact excites you.
· You don’t just build strategies; you bring them to life and make them perform.
· Conceptual thinking and commercial creativity are your superpowers.
· Your natural habitat is at the intersection of market insights, brand storytelling, and performance analytics.
· You’re just as comfortable in a client pitch as you are crunching KPIs.
· You lead with confidence, inspire with clarity, and always deliver with purpose.
· A born collaborator, you energize teams and cultivate connections, across departments, partners, and platforms.
· You’re not afraid to roll up your sleeves; admin, follow-ups, and CRM are all part of your toolkit.
What does the ROLE entail?
Key Responsibilities:
· Lead group and event sales efforts, from initial inquiry through contracting and post-event follow-up.
· Manage key accounts and build long-term relationships with returning MICE clients.
· Oversee the sales processes are executed in line with Hyatt brand standards.
· Facilitate auditing of the sales systems ensuring client follow up is completed in a timely manner and ensuring business is converted.
· Handle Group and Event enquiries, quoting hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines.
· To develop and schedule a calendar of activity throughout the year, focusing on specific targets and to consider quieter periods and how we market the hotel during these times.
· Collaborate closely with Revenue, Rooms, FB, and Operational teams to ensure accurate forecasting and flawless execution.
· To assist in the preparation of the Annual Business Plan and the monthly reforecast of revenues and expenses.
· Analyze business trends and contribute to the hotel’s strategy for increasing group business and conversion rates.
· Negotiate contracts within company guidelines, balancing client satisfaction with profitability.
· Conduct site inspections, and attend (local) industry events to represent the hotel and network.
· Conduct post-event evaluations together with Events Planning/Sales Managers and follow up on feedback to continuously improve services.
Leadership:
· To supervise colleagues within the department, making sure that the correct standards and methods of service are maintained.
· To maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the Department as well as the expectations of all people we serve.
· To conduct regular performance discussions and check-in conversations with colleagues.
· To encourage colleagues to be creative, challenging and recognizing them for their contribution to the success of the business.
· Mentor and guide team members, supporting their development and ensuring alignment with departmental goals.
· To lead following Hyatt’s Leadership Expectations.
Hyatt is a global hospitality brand with one driving purpose:to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.
Are you ready to share this purpose?
Because we are looking for aCluster Senior Groups Events Manager for our two Amsterdam properties
Andazmeans "personal style" in Hindi.Andaz Amsterdam Prinsengrachtmeans, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-starHyatt Regency Amsterdam, brings botany sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Who are YOU?
· You see opportunity where others see obstacles, driving revenue, visibility, and impact excites you.
· You don’t just build strategies; you bring them to life and make them perform.
· Conceptual thinking and commercial creativity are your superpowers.
· Your natural habitat is at the intersection of market insights, brand storytelling, and performance analytics.
· You’re just as comfortable in a client pitch as you are crunching KPIs.
· You lead with confidence, inspire with clarity, and always deliver with purpose.
· A born collaborator, you energize teams and cultivate connections, across departments, partners, and platforms.
· You’re not afraid to roll up your sleeves; admin, follow-ups, and CRM are all part of your toolkit.
What does the ROLE entail?
Key Responsibilities:
· Lead group and event sales efforts, from initial inquiry through contracting and post-event follow-up.
· Manage key accounts and build long-term relationships with returning MICE clients.
· Oversee the sales processes are executed in line with Hyatt brand standards.
· Facilitate auditing of the sales systems ensuring client follow up is completed in a timely manner and ensuring business is converted.
· Handle Group and Event enquiries, quoting hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines.
· To develop and schedule a calendar of activity throughout the year, focusing on specific targets and to consider quieter periods and how we market the hotel during these times.
· Collaborate closely with Revenue, Rooms, FB, and Operational teams to ensure accurate forecasting and flawless execution.
· To assist in the preparation of the Annual Business Plan and the monthly reforecast of revenues and expenses.
· Analyze business trends and contribute to the hotel’s strategy for increasing group business and conversion rates.
· Negotiate contracts within company guidelines, balancing client satisfaction with profitability.
· Conduct site inspections, and attend (local) industry events to represent the hotel and network.
· Conduct post-event evaluations together with Events Planning/Sales Managers and follow up on feedback to continuously improve services.
Leadership:
· To supervise colleagues within the department, making sure that the correct standards and methods of service are maintained.
· To maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the Department as well as the expectations of all people we serve.
· To conduct regular performance discussions and check-in conversations with colleagues.
· To encourage colleagues to be creative, challenging and recognizing them for their contribution to the success of the business.
· Mentor and guide team members, supporting their development and ensuring alignment with departmental goals.
· To lead following Hyatt’s Leadership Expectations.
What’s in it for YOU?
General Perks:
· A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
· An entry to the Hyatt Family, a place where we care for people so they can be their best;
· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our FB outlets and special discounts at our Spa
· A guest experience in your own city with a complimentary overnight stay, cocktails dinner for two;
· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
· Uniform provided and laundry is taken care of in house.
· 25 Vacation days
Wellbeing:
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
· Social Activities; Team building outings, Sports/wellbeing activities
Qualifications - External
“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”
Diversity:
“Inclusion and diversity are at the core of our purpose –we care for people so they can be their best– and we are deeply involved in actions that create a culture of opportunity for all”
· An International team of over 15 different nationalities
· Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride Women@Hyatt), workshop and classroom trainings.
·
Your EXPERIENCE:
· A degree or certification in Hospitality, Communications, or Business Administration;
· At least 4 years’ experience managing multiple properties and a track record of commercial success;
· Great language and communication skills in English and in Dutch;
· Great organizational and planning skills;
· An eye for detail;
· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
Does the above describe you, the way you love to work and the people you want to work with?
What’s in it for YOU?
General Perks:
· A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
· An entry to the Hyatt Family, a place where we care for people so they can be their best;
· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our FB outlets and special discounts at our Spa
· A guest experience in your own city with a complimentary overnight stay, cocktails dinner for two;
· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
· Uniform provided and laundry is taken care of in house.
· 25 Vacation days
Wellbeing:
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
· Social Activities; Team building outings, Sports/wellbeing activities
Qualifications - External
“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”
Diversity:
“Inclusion and diversity are at the core of our purpose –we care for people so they can be their best– and we are deeply involved in actions that create a culture of opportunity for all”
· An International team of over 15 different nationalities
· Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride Women@Hyatt), workshop and classroom trainings.
·
Your EXPERIENCE:
· A degree or certification in Hospitality, Communications, or Business Administration;
· At least 4 years’ experience managing multiple properties and a track record of commercial success;
· Great language and communication skills in English and in Dutch;
· Great organizational and planning skills;
· An eye for detail;
· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
Does the above describe you, the way you love to work and the people you want to work with?