Position Summary:
Maximize overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies for hotels or clusters fewer than 700 rooms.
Out-perform direct competitors by winning market shares with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits.
Manage and oversee revenue management analytic functions to produce reporting that support and evaluate hotel business strategies.
Provide guidance and support sales and marketing initiatives that are targeted to meet the needs of the hotel.
Produce accurate revenue forecasts that help set hotel goals and outgrow the competition.
Display leadership qualities that mentor, develop, and guide hotel team members such as revenue
analysts and managers.
Position Responsibilities / Essential Functions:
1. Oversee and guide the hotel revenue management team to formulate transient and
group inventory restrictions and pricing strategies towards the goal of increasing market
share and maximizing revenues for the hotel.
2. Implement hotel sales strategy and pricing recommendations across all channels, Hyatt
revenue systems and market segments.
3. Analyze results of strategies and tactics deployed on a monthly basis. Provide all
communication necessary to hotels teams, regional teams and ownership groups.
4. Responsible for executing Hyatt corporate revenue management initiatives, and
maintaining the standards outlined in the Americas Revenue Management Standards
and Procedures manual
5. Manage the relationship with each of the four major OTA market managers to ensure
that the hotel is maximizing revenue and marketing exposure from each of our top
partners.
6. Create the revenue forecasting process for the hotel to ensure that the accuracy of each
forecast falls within Hyatt standards. This includes the 11 day, Monthly and Annual
forecast as needed. Prepare the Annual Budget for the hotel.
7. Collaborate with the hotel Director of Sales to develop and implement group pricing and
inventory strategies for the entire group-booking cycle.
8. Develop pricing strategy for the business/leisure travel sales team based on demand
projections and competitive shops. Partner with the Director of Sales to ensure that
hotel strategy is implemented on an account-by-account basis.
9. Partner with the hotels Director’s of Sales/Marketing to develop and implement the
hotel SEO/SEM goals in conjunction with TIG/Milestone. Focus the teams on tactics that
produce the highest revenue and return on investment.
10. Facilitate and lead weekly hotel Sales Strategy meetings in accordance with Hyatt
Revenue Management standards.
11. Facilitate Daily Business Review meetings in accordance with Hyatt Revenue
Management standards. Review all booking that fall out of established booking
guidelines and provide feedback and recommendations
12. Effectively manage and maintain Hyatt revenue management systems including eFlex,
Reserve, Opera, Envision and Passkey in accordance with Hyatt Revenue Management
Standards.
13. Coordinate with the front office team to maximize revenue from the following
programs; Front Desk up-sell programs, and sell out management effectiveness.
14. Work closely with the Convention Services Team/Space Manager to ensure that hotel
meeting space is properly utilized to maximize room and food and beverage revenue
potential.
15. Represent the hotel by participating in and/or conducting industry functions in the area.
16. Develop working relationships with managers in the Group Sales, Catering Sales, and
Convention Service staff, providing consultation on strategies for booking optimal group
and catering business
Quantitative Dimensions:
1. Market share as measured on the STAR report
2. Revenue performance as measured against the annual budget
3. Revenue Management Scorecard
Core Competencies:
Teamwork – Fosters collaborative relationships with other managing committee members and department heads in the hotel to effectively implement a wide range of revenue strategies. Able to educate others on the hotel team on sound revenue management strategies and principles.
Oral and Written Communications – Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non verbal cues; can succinctly get messages across that have the desired effect. Educates team members on the strategies and trends of the hotel and local lodging market as a whole.
Leadership: Matches leadership style to the needs of individuals and teams; delegates and provides guidance and coaching accordingly; anticipates and quickly addresses skill or behavioral gaps before they create performance issues; identifies and recognizes good performance; does not tolerate poor performance and works quickly to get employees back on track. Models and expects from others the behaviors identified in Hyatt’s core values and Code of Business Conduct and Ethics.
Education, Certification Licenses:
· High School Diploma or equivalent required
· Bachelor’s Degree preferred
Experience:
· Minimum of 2 years experience preferred as Assistant Director of Revenue or Revenue Analyst position.
· Minimum of 1 year preferred leading others in a dynamic team environment
· Minimum of 3 years experience preferred with Excel and related data management systems
Computer Skills:
· Technically skilled in managing all systems related to Revenue Management. These include but are not limited to Hotel Industry Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, Passkey and Cognos or another form of business intelligence tool
· Intermediate or Expert skill level in the use of the Microsoft Office suite of applications such as Excel, Word, Access, Powerpoint and Outlook
Work Conditions, Physical and Sensory Requirements:
· Most work tasks are performed indoors. Temperature is controlled by building environmental systems
· Must be able to it at a desk for up to 6 hours per day Walking and standing are required for the remainder of the work day
· Must be able to lift up to 20 pounds on an occasional basis
· Requires grasping, writing, standing, sitting, walking, listening and hearing ability and visual acuity.
· Requires manual dexterity to use and operate all necessary equipment
· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10 key adding machines, telephones and other office equipment as needed
Additional Information:
· Requires understanding and analysis of financial statements
· Ability to develop and deliver training materials
· Ability to develop and deliver effective presentations
· Ability to manage group and interpersonal conflict situations effectively
Position Summary:
Maximize overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies for hotels or clusters fewer than 700 rooms.
Out-perform direct competitors by winning market shares with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits.
Manage and oversee revenue management analytic functions to produce reporting that support and evaluate hotel business strategies.
Provide guidance and support sales and marketing initiatives that are targeted to meet the needs of the hotel.
Produce accurate revenue forecasts that help set hotel goals and outgrow the competition.
Display leadership qualities that mentor, develop, and guide hotel team members such as revenue
analysts and managers.
Position Responsibilities / Essential Functions:
1. Oversee and guide the hotel revenue management team to formulate transient and
group inventory restrictions and pricing strategies towards the goal of increasing market
share and maximizing revenues for the hotel.
2. Implement hotel sales strategy and pricing recommendations across all channels, Hyatt
revenue systems and market segments.
3. Analyze results of strategies and tactics deployed on a monthly basis. Provide all
communication necessary to hotels teams, regional teams and ownership groups.
4. Responsible for executing Hyatt corporate revenue management initiatives, and
maintaining the standards outlined in the Americas Revenue Management Standards
and Procedures manual
5. Manage the relationship with each of the four major OTA market managers to ensure
that the hotel is maximizing revenue and marketing exposure from each of our top
partners.
6. Create the revenue forecasting process for the hotel to ensure that the accuracy of each
forecast falls within Hyatt standards. This includes the 11 day, Monthly and Annual
forecast as needed. Prepare the Annual Budget for the hotel.
7. Collaborate with the hotel Director of Sales to develop and implement group pricing and
inventory strategies for the entire group-booking cycle.
8. Develop pricing strategy for the business/leisure travel sales team based on demand
projections and competitive shops. Partner with the Director of Sales to ensure that
hotel strategy is implemented on an account-by-account basis.
9. Partner with the hotels Director’s of Sales/Marketing to develop and implement the
hotel SEO/SEM goals in conjunction with TIG/Milestone. Focus the teams on tactics that
produce the highest revenue and return on investment.
10. Facilitate and lead weekly hotel Sales Strategy meetings in accordance with Hyatt
Revenue Management standards.
11. Facilitate Daily Business Review meetings in accordance with Hyatt Revenue
Management standards. Review all booking that fall out of established booking
guidelines and provide feedback and recommendations
12. Effectively manage and maintain Hyatt revenue management systems including eFlex,
Reserve, Opera, Envision and Passkey in accordance with Hyatt Revenue Management
Standards.
13. Coordinate with the front office team to maximize revenue from the following
programs; Front Desk up-sell programs, and sell out management effectiveness.
14. Work closely with the Convention Services Team/Space Manager to ensure that hotel
meeting space is properly utilized to maximize room and food and beverage revenue
potential.
15. Represent the hotel by participating in and/or conducting industry functions in the area.
16. Develop working relationships with managers in the Group Sales, Catering Sales, and
Convention Service staff, providing consultation on strategies for booking optimal group
and catering business
Quantitative Dimensions:
1. Market share as measured on the STAR report
2. Revenue performance as measured against the annual budget
3. Revenue Management Scorecard
Core Competencies:
Teamwork – Fosters collaborative relationships with other managing committee members and department heads in the hotel to effectively implement a wide range of revenue strategies. Able to educate others on the hotel team on sound revenue management strategies and principles.
Oral and Written Communications – Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non verbal cues; can succinctly get messages across that have the desired effect. Educates team members on the strategies and trends of the hotel and local lodging market as a whole.
Leadership: Matches leadership style to the needs of individuals and teams; delegates and provides guidance and coaching accordingly; anticipates and quickly addresses skill or behavioral gaps before they create performance issues; identifies and recognizes good performance; does not tolerate poor performance and works quickly to get employees back on track. Models and expects from others the behaviors identified in Hyatt’s core values and Code of Business Conduct and Ethics.
Education, Certification Licenses:
· High School Diploma or equivalent required
· Bachelor’s Degree preferred
Experience:
· Minimum of 2 years experience preferred as Assistant Director of Revenue or Revenue Analyst position.
· Minimum of 1 year preferred leading others in a dynamic team environment
· Minimum of 3 years experience preferred with Excel and related data management systems
Computer Skills:
· Technically skilled in managing all systems related to Revenue Management. These include but are not limited to Hotel Industry Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, Passkey and Cognos or another form of business intelligence tool
· Intermediate or Expert skill level in the use of the Microsoft Office suite of applications such as Excel, Word, Access, Powerpoint and Outlook
Work Conditions, Physical and Sensory Requirements:
· Most work tasks are performed indoors. Temperature is controlled by building environmental systems
· Must be able to it at a desk for up to 6 hours per day Walking and standing are required for the remainder of the work day
· Must be able to lift up to 20 pounds on an occasional basis
· Requires grasping, writing, standing, sitting, walking, listening and hearing ability and visual acuity.
· Requires manual dexterity to use and operate all necessary equipment
· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10 key adding machines, telephones and other office equipment as needed
Additional Information:
· Requires understanding and analysis of financial statements
· Ability to develop and deliver training materials
· Ability to develop and deliver effective presentations
· Ability to manage group and interpersonal conflict situations effectively