WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A World of Rewards

Competitive salaryFree and healthy meals when on dutyGrow your Career! - Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)Discounted dental and health coverModern and inclusive Team Member’s areas

As Cluster GCE Co-ordinator, you will provide administrational controls and processes for the hotel including, but not limited to, commission handlings, billing, purchase orders, reporting, auditing, ecommerce activities and administrative tasks.

Position Summary:
·    Ensure strong financial management and maintain robust controls for Commission Processes.
·    Liaise with the C&E Sales and Reservation teams to monitor and control the accuracy of data recorded in Delphi.
·    Delphi reports – as directed by GCE Director or Cluster Commercial Director.
·    Ensure Property Management System is current and accurate for Commissionable Rates.
·    Prepare Month end accruals for the accurate provision of Unpaid Commission.
·    Deal with all incoming enquiries and correspondences of from clients, guests, companies and/or agents in regards to their billing/commission, whilst following established company and hotel policies.
·    Office Stationary tracking and ordering.
·    Look after various audit administrations, such as QA, Health & Safety, etc.
·    Birchstreet Handling (e.g. Purchase Orders).
·    Client Giveaway Items & Merchandise Handling (e.g. ordering stock, liaising with relevant departments, updating tracker)
·    Maintain a high level of product knowledge about the hotel and local area.

 

Preferred Qualifications:
·    Have a sound administration background with basic skills in Word, Excel, Outlook and PowerPoint.
·    Have good organisational skills.
 

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!