**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Clover Hospitality Onboarding Manager **Clover Hospitality POS Onboarding Manager** **Department:** **Customer Success, Clover Hospitality** **Location:** **NYC, Miami, San Francisco, Los Angeles, or Chicago (with travel as needed)** **About Clover Hospitality & Our Mission** **Clover Hospitality, a Fiserv company, is on a mission to help restaurants thrive in a rapidly evolving industry. We deliver a modern, all-in-one solution that empowers hospitality businesses to streamline operations, provide exceptional guest experiences, and grow their bottom line. From point-of-sale hardware and payment systems to digital ordering, marketing, and customer engagement tools, Clover helps restaurants operate more efficiently, whether they’re a beloved neighborhood spot or a national hospitality group.** **With a deep understanding of the restaurant industry, our platform is built to meet the dynamic needs of food service operators and deliver results. Clover is trusted by thousands of restaurants across the country, thanks to our commitment to innovation, reliability, and a customer-first mindset.** **About the Role** **We are looking for a passionate and highly motivated Clover Hospitality POS Onboarding Manager to join our Customer Success team. This is a field-based role focused on delivering white-glove onboarding and implementation experiences for upper-market restaurants using the Clover platform.** **As an Onboarding Manager, you’ll be the face of Clover for new restaurant customers, handling everything from on-site POS hardware installation and network setup to manager and staff training, digital product onboarding, and post-installation support. You’ll work closely with internal teams and field partners to ensure every customer has the tools, confidence, and knowledge to thrive with Clover from day one.** **This role is ideal for someone who loves being on the ground with customers, understands the unique challenges of the hospitality industry, and takes pride in building long-term relationships based on trust and expertise. You will be in the field with restaurants 80% of the time (~4 days a week), while the other 20% (~1 day) will be at an assigned Fiserv office.** **What You’ll Do** + **Lead On-Site Installations:** **Manage the full installation of Clover POS systems, including hardware setup, networking configuration, and integration of digital tools such as online ordering, gift cards, and loyalty features.** + **Train Restaurant Teams:** **Deliver comprehensive, in-person training for restaurant owners, managers, and staff. Cover day-to-day system usage, workflows, digital tools, and best practices to drive success from the start.** + **Support Post-Implementation Success:** **Serve as a trusted partner after go-live for 30 days. Provide follow-up visits, troubleshooting, ongoing training, and support to ensure the customer is confident and satisfied with their new system.** + **Build Relationships with Restaurants:** **Deeply understand your customers' unique operations and business goals specific to their restaurant.** + **Build Relationships with Go-To-Market Teams:** **Collaborate with Sales reps in your region to coordinate customer outreach, share insights, and align on customer success strategies.** + **Partner with Cross-Functional Teams:** **Work closely with Support Teams, other Onboarding Managers, and Customer Success Managers to share knowledge, coordinate efforts, and support long-term retention and satisfaction.** + **Support Menu & System Configuration:** **Dedicate a portion of your time to remote pre/post-install set up and configuration, assisting with backend configuration such as menu building, settings, floor plans, and onboarding digital products.** + **Deliver Customer Feedback to Product Teams:** **Act as the voice of the customer by sharing feedback and feature requests that can influence future product development and improve user experience.** + **Travel to Support High-Impact Markets:** **While your home base will be one of five core geographies (NYC, Miami, SF, LA, or Chicago), you’ll also travel to other markets as needed to support installations and ensure national success.** **What You Bring** + **Experience in Restaurant Technology:** **Prior hands-on experience with POS systems, Digital Restaurant Tools, and/or Payment Solutions in a restaurant or hospitality setting is required.** + **Hospitality Knowledge:** **Deep understanding of restaurant operations, workflows, and front- and back-of-house dynamics. Experience in the hospitality industry is a major plus.** + **In-Person Implementation & Training Experience:** **Comfortable working face-to-face with restaurant teams and leading engaging, informative training sessions.** + **Technical Savvy & Problem Solving:** **Ability to troubleshoot networking, hardware, and system setup issues on the fly. Comfortable navigating system settings, integrations, and configuration tools.** + **Relationship Builder:** **You are hospitable, personable, and thrive when building trust-based relationships with local business owners and their teams.** + **Organized & Detail-Oriented:** **You excel at managing multiple installations, tasks, and customer touchpoints simultaneously with precision and professionalism.** + **Collaborative Communicator:** **Able to communicate clearly across teams and customers, and collaborate effectively with field consultants and internal stakeholders.** + **Agile & Resourceful:** **Adapt quickly to evolving customer needs, product updates, and operational priorities in a fast-paced environment.** **Performance Metrics & Success Indicators** **As a Clover Hospitality POS Onboarding Manager, you will own and be accountable for specific onboarding-related performance goals that align with the broader success of our customers and our business. You will:** + **Manage and meet monthly quotas for customer go-lives based on installation timelines.** + **Track and improve time-to-processing, ensuring restaurants begin accepting payments as quickly as possible after onboarding.** + **Contribute to customer retention by providing a high-quality onboarding experience that sets restaurants up for long-term success.** + **Monitor and influence customer sentiment scores through post-installation surveys and ongoing engagement.** + **Leverage data to adjust your approach, improve efficiency, and deliver consistently excellent onboarding outcomes.** **Perks of Joining Clover Hospitality** **We’re building a flexible, hybrid workforce, with opportunities to work both in the field and remotely. Our benefits include:** + **Competitive base salary and performance-based bonuses** + **Comprehensive health, dental, and vision plans** + **Work travel and per diem budgets** + **401(k) with company match and Employee Stock Purchase Plan** + **Paid parental leave and generous time-off programs** + **Holistic wellness initiatives and mental health resources** + **Employee resource groups for community and support** + **Opportunities for career growth and ongoing professional development** + **Work with a passionate team making a real impact in the hospitality industry** **What You Should Know About Fiserv** **Fiserv is a global leader in payments and financial technology with more than 40,000 associates serving clients in over 100 countries. As a Fortune® “World’s Most Admired Companies™” honoree nine times in the past decade, we’re proud to deliver secure, scalable, and innovative solutions to our clients.** **Our Commitment to Diversity and Inclusion** **Fiserv is an Equal Opportunity Employer and values a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other protected status.** **We also provide reasonable accommodations for individuals with disabilities during the application process, interviews, or employment. Please reach out if you need support.** **Protect Yourself from Job Scams** **Beware of fraudulent job postings. Fiserv representatives will only contact you via official business channels. We will not ask for sensitive personal or financial information, nor will we hire through text message, social media, or unverified email addresses. If something feels suspicious, please report it to your local FBI field office or the FBI’s Internet Crime Complaint Center.** **Salary Range** $83,400.00 - $143,000.00 _These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._ It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.