The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based
systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will
have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability
and performance for customers.

KEY RESPONSIBILITIES

Cloud Infrastructure & Support:

Provide back-end cloud support for customer-facing teams, ensuring SLA compliance Monitor cloud services (AWS/Azure) for performance, security, and cost optimization Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB) Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization:

Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus) Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance:

Work with DevOps, Security, and IT teams to ensure Cloud best practices Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2) Participate in on-call rotation with on-call allowances