CGI is expanding its cloud and platform support capabilities across Atlantic Canada and is seeking a Cloud Support Specialist to join our team. This is a permanent, full-time position with a hybrid work model, requiring 2–3 days per week onsite from one of our Atlantic Canada offices: Halifax, NS; Fredericton, NB; Moncton, NB; Stratford, PEI; or St. John’s, NL.
In this role, you will support and improve a client’s internal cloud platform experience across AWS operations and Developer Experience (DevEx). The client operates in an automation-first environment, where most work is performed through code, CI/CD pipelines, and AWS CLI/API interactions rather than console-based workflows. You will own support intake and resolution, work closely with platform and security teams, and continuously improve support through documentation, self-service, and lightweight automation. This role does not include an on-call requirement.
Support intake and ticket ownership
• Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to resolution
• Provide clear and consistent communication to requestors, including timely updates, next steps, and detailed closure notes
• Identify recurring request types and recommend process, documentation, or automation improvements to reduce repeat work
AWS access and operational support
• Fulfill AWS access requests, including IAM roles and policies, approval workflows, permission troubleshooting, and least-privilege adjustments
• Investigate and resolve common AWS operational issues, including failures related to permissions, connectivity, service configuration, and logs
• Diagnose issues using AWS CLI and APIs across services such as IAM, STS, CloudWatch, S3, EC2, and VPC networking fundamentals
• Collaborate with platform and security teams to ensure remediation items are implemented consistently and securely
Developer Experience (CI/CD and repository support)
• Troubleshoot GitLab CI/CD pipeline issues, including runner configuration, permissions, secrets and variables, templates, and artifact failures
• Support repository workflows, including access requests, protected branches, merge strategies, and enforcement of standard guardrails
• Assist development teams in adopting standard patterns that improve reliability and reduce dependency on manual support
Continuous improvement
• Create and maintain practical runbooks, knowledge base articles, FAQs, and support documentation
• Develop small automation tools or scripts using Python and/or Bash to eliminate repetitive manual tasks
• Contribute minor updates to Infrastructure-as-Code patterns (e.g., Terraform modules) through pull requests, following established standards
• 3–4 years of experience supporting cloud platforms, infrastructure, or developer tooling in production environments
• Hands-on AWS experience in an API- and CLI-driven environment, with limited reliance on the AWS Management Console
• Strong understanding of AWS IAM, including policy evaluation, assume-role flows, and least-privilege access design
• Practical troubleshooting experience across logs, metrics, and networking fundamentals (DNS, TLS/HTTP, security groups, routing concepts)
• Experience supporting CI/CD pipelines and developer workflows, particularly with GitLab CI/CD
• Strong understanding of Git fundamentals, including branching, merging, protected branches, and merge request workflows
• Experience scripting or automating tasks using Python and/or Bash
• Strong written communication skills and demonstrated ownership of support tickets from intake to closure
Nice to have
• Experience working with Infrastructure-as-Code tools such as Terraform or CloudFormation
• Familiarity with observability and monitoring tools such as CloudWatch or Datadog
• Exposure to security and compliance workflows, including access reviews and audit-friendly change tracking
• Experience supporting containerized environments (ECS, EKS, or Kubernetes)
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000 – 80,000. This role is an existing vacancy.
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
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