*Targeting levels 62 and 63 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Copilot Cloud Solution Architect role in Customer Success MEA HQ will support various countries in MEA. The role will be centered on the 3 Priority Pillars of Customer Centricity, Technical Leadership and Business Impact. We will leverage the Tech Maturity Model to determine how to serve customers at scale. In FY26 you will play a key role in our customers realizing value in their MS investment, enabled by Unified & Enhanced Solutions. You do this through delivery of your technical expertise and business acumen, ensuring customers have a secure, resilient architecture. You will be the trusted advisor that leads our customers AI experiences. You will continue to focus on Job1/Job2 as per your accountabilities in the MCEM framework and deliver customer outcomes and business value to MS Some specific focus areas for you include: + Drive AI growth by delivering an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio & Power Platform + Drive strong operational discipline and deliver Usage Excellence to ensure healthy E3 and E5 renewals, upsell & expansion **Responsibilities** + **Be a trusted advisor and drive business value through AI Transformation** : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. + **Drive Customer Success** : Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. + **Leverage** **Agentic AI** : Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. + **Explore growth opportunities:** Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. + **Accelerate Customer AI Transformation Journey** : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey. + **Embrace a growth mindset:** Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. + **Learn-it-all:** Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives **Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .