With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance.* Take end-to-end ownership and accountability of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices.* Identify architectural risks, design gaps, and operational inefficiencies across services.* Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements** and **deep technical assessments.* Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution.* Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements.* Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. **Qualifications** + 7+ years of experience in cloud data platforms, with a strong focus on Azure. + Hands-on experience with Azure Databricks, Azure Machine Learning,  Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. + Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. + Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. + Strong understanding of distributed computing, big data processing, and data lake architectures. + Familiarity with Cosmos DB and SQL Server will be helpful. + Experience with Azure architecture, including IaaS, PaaS, and serverless components. + Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. + Solid understanding of networking, security, and resilience in cloud-native applications. + Knowledge of Power BI will be helpful. + Strong problem-solving skills and ability to work collaboratively in cross-functional teams. + Excellent communication skills in international environments – both spoken and written English. + Effective learning and presentation skills, with comfort in addressing both small and large audiences. + Ability to work under pressure and meet deadlines. **Additional** **Qualifications:** + Configure Azure Monitor, Log Analytics Workspaces, and Diagnostic Settings for telemetry ingestion. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .