The Cloud Solution Architect (CSA) for AI Business Solutions is responsible for enabling Microsoft’s enterprise customers to achieve business transformation through AI-powered solutions. Operating within the Customer Success Unit (CSU), the CSA plays a strategic role in leading technical engagements across AI Workforce and AI Business Process portfolios. This includes designing and implementing secure, scalable, and resilient architectures using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform.

The CSA guides customers through the entire Copilot journey, from envisioning to deployment and adoption, applying value-based delivery frameworks and Success by Design methodologies. In this capacity, the CSA serves as a trusted advisor and advocate for customers and partners, translating feedback and insights into actionable solutions that align with industry best practices.

Beyond technical delivery, the CSA acts as a business strategist and customer advocate, translating feedback and insights into actionable solution designs that align with industry trends and customer goals. The role demands strong business value literacy, the ability to articulate ROI and transformation impact, and experience in change management and customer success planning. The CSA identifies opportunities to drive consumption and usage growth, ensures operational excellence, and collaborates across engineering, field, and partner teams to scale delivery and support unified customer success.

This position is recognized for technical excellence, innovation, business strategy, and customer obsession.