With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Job Purpose: Support for Mission-Critical Operations
This role is designed to provide specialized technical support for high-impact customer environments where system reliability and performance are essential. The successful candidate will join a dedicated team focused on ensuring operational continuity and delivering tailored solutions that meet the unique needs of mission-critical workloads.

Key responsibilities include:

Enhancing system stability and uptime through proactive monitoring and issue resolution.
Collaborating with cross-functional teams to design and implement support strategies aligned with customer goals.
Driving continuous improvement by identifying risks, proposing mitigation plans, and contributing to service optimization.
Supporting onboarding and transition efforts for new customers or systems requiring elevated support.
Engaging in strategic planning and feedback loops to evolve support offerings and improve customer outcomes.
This position is ideal for professionals who thrive in fast-paced, high-responsibility environments and are committed to delivering exceptional service and technical excellence.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.