With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Presales Cloud Solution Architect (CSA) for the Support for Mission Critical (SfMC), a team within Microsoft, part of GCS, that provides solution-specific expertise designed to drive resiliency and optimum performance of a customer’s most important solutions. Presales CSAs in SfMC guide customer journeys to the cloud, readying them to innovate with AI, and providing thought leadership by constructively challenging customer thinking. You will enable customers to achieve their business objectives by positioning innovative proactive services, applying knowledge of the customer''s situation and leveraging subject matter expertise, Microsoft IP, industry/market insights and a deep understanding of customer success, ensuring solution quality, reliability and security.

This role is flexible in that you can work up to 80% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.