With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the Cloud and AI Platform CSA team which is dedicated to enhancing the customer's experience with Microsoft’s Cloud and AI services as they transition to cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes. We are hiring a senior-level Cloud Solution Architect (CSA) focused on Application Innovation to lead customer engagements across Azure App Services, Containers, DevOps, and AI-powered applications. This role is ideal for a technical leader who thrives on solving complex challenges and driving digital transformation at scale. **Responsibilities** **Customer Centricity** + Lead customer engagements to modernize applications using Azure-native services. + Translate business needs into technical solutions that drive value and innovation. + Build trusted relationships with technical and business stakeholders. **Technical Leadership** + Architect and deliver solutions using Azure Kubernetes Service (AKS), Azure Container Apps, App Services, and GitHub Copilot. + Guide customers through DevOps practices, CI/CD pipelines, and secure software development. + Contribute to internal communities and mentor junior CSAs. **Business Impact** + Drive adoption of Azure App Innovation workloads and AI application patterns. + Support milestone delivery and usage acceleration aligned with MCEM. + Influence partner and engineering teams to remove blockers and scale impact. **Qualifications** **Required** + Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. + 8+ years of experience in application architecture, cloud-native development, or consulting. + Deep expertise in Azure App Services, AKS, GitHub, and DevOps practices. **Preferred** + Certifications: Azure Solutions Architect Expert (AZ-305), Azure Developer Associate (AZ-204), GitHub Copilot certifications. + Experience with AI application frameworks (e.g., Semantic Kernel, Azure AI Foundry). + Strong leadership and cross-functional collaboration skills. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .