Job Title:

Cloud Solution Architect – Microsoft Dynamics 365 ERPArchitect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

To succeed in this role, candidates must demonstrate strong technical expertise, practical experience, and a solid understanding of Microsoft Business Applications, particularly Dynamics 365 Finance & Operations (F&O). You will be able to demonstrate the following:

• Prior experience as a Cloud Solution Architect (CSA), engaging with stakeholders at all levels within enterprise organizations to drive solution adoption, transformation, and business impact will be a plus.

• Experience engaging with senior stakeholders, including C-suite executives, to influence strategic decisions and drive enterprise-wide solution adoption.

Technical Knowledge

• Strong \"Technical\" expertise on Dynamics 365 Finance & Operations (F&O) (Must Have Skill)

• Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations

• Proven ability in debugging and performance troubleshooting, including use of Trace Parser

• Solid understanding of performance patterns and anti-patterns

• Familiarity with AI-enhanced ERP capabilities such as Copilot in Finance, Demand Planning in SCM, and AI-driven forecasting and planning tools (e.g., Inventory to Deliver, Source to Pay, Plan to Produce)

Architecture & Lifecycle Management

• Strong grasp of Microsoft Azure cloud computing fundamentals • Knowledge of how Dynamics 365 F&O interacts with Azure components

• Familiarity with integration patterns and anti-patterns across Business Applications • Proficiency in Microsoft Lifecycle Services for environment setup and troubleshooting

• Ability to set up and execute the Regression Suite Automation Tool

• Ability to Architect Cross-Platform Integration of D365 F&O with different systems

• Basic understanding of integration between Dynamics 365 Customer Engagement (CE) and Finance & Supply Chain platforms

• Basic level of functional knowledge of Dynamics 365 ERP Family (Must Have) • Fundamental knowledge of Dynamics 365 Commerce and Dynamics 365 Business Central will be a plus

Experience & Certifications

• Proven track record in Dynamics AX engineering, architecture, or similar roles • Extensive experience in the technical and functional aspects of Dynamics F&O/AX • Strong proficiency in X++ development, including customization and extension of Dynamics F&O/AX functionalities

• Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems

• D365 F&O or AX technical and functional certifications

• Ability to create and maintain comprehensive system documentation and ERP process instructions

• Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment

• Excellent communication skills, capable of articulating technical concepts to nontechnical stakeholders and fostering productive collaboration

Required Skill Set

• Experience with Finance, Operations and Supply Chain Management • In-depth proficiency in Dynamics AX, encompassing both technical and functional aspects

• Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions

• Experience in system integration and interfacing with third-party systems • Understanding of ERP system architecture and best practices

• Experience in delivering technical or functional training and knowledge transfer sessions

• Familiarity with ERP software beyond Microsoft Dynamics F&O/AX (e.g., SAP, Oracle) is a plus

• Experience with ERP implementations in retail, manufacturing, or logistics sectors using Dynamics 365 Finance and Supply Chain Management

Technical Skills: Mandatory

• Proficiency in Dynamics F&O/AX development and customization using X++ • Strong understanding of Dynamics F&O/AX architecture and data model

• Experience in Dynamics F&O/AX migration and modernization projects

• Knowledge of system integration and interfacing techniques

• Understanding of ERP system administration and best practices

• Experience with version control systems and development tools (e.g., Azure DevOps, GitHub)

• Proficiency in documenting technical designs and system configurations

• Familiarity with software development lifecycle (SDLC) methodologies

• Ability to troubleshoot and resolve technical issues effectively

• Understanding of cloud technologies and their implications for ERP systems • F&O/AX setup and configuration experience

Responsibilities

• Use customer insights to align Business Applications solutions with business outcomes, accelerating delivery and adoption through value-based engagements and reusable IP

• Deliver technical sessions and workshops to support customer skilling, operational health, and cloud readiness

• Provide strategic advisory services during steering committee meetings and executive reviews

• Share customer feedback with internal Microsoft teams to drive product and service improvements

• Guide decision-makers to realize value from Microsoft technology through solution optimization, performance efficiency, and operational excellence

• Resolve blockers preventing go-live or broad usage by applying technical, functional, and project management expertise using Microsoft best practices and IP

• Identify growth opportunities by matching customer needs with Microsoft Business Applications capabilities and value propositions

• Continuously develop skills to better support customer and Microsoft business goals

• Share expertise in communities, contribute to IP creation, and reuse assets to accelerate customer transformation

Location:

ALB Work-at-Home

Language Requirements:

Time Type:

Full time

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