The Cloud Services Engineer - CRE plays a pivotal role in representing customer interests within engineering teams, focusing on software and offerings that deliver service and feature benefits across commercial and government sectors. The CRE is responsible for managing and leading escalations at all severities, whether initiated by customers, sales teams, partners, or arising from production issues. This role requires close collaboration with customer support, SRE teams, component teams, and direct engagement with customers to mitigate impact and drive improvements in service quality and reliability.

Our primary responsibility is to resolve complex and high-impact service issues, ensuring that customer concerns are addressed swiftly and effectively. The CRE team is dedicated to implementing preventative measures, delivering operational insights, and developing robust high-quality tooling and solutions to enhance effectiveness and drive efficiency. By working closely with engineering teams, we strive to continuously enhance service reliability for increased customer confidence and satisfaction.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.