The Cloud Service Engineer, Customer Response, or Customer Response Engineer (CRE) plays a pivotal role in representing customer interests within engineering teams, particularly regarding software and offerings that deliver service and feature benefits across the commercial and government sectors. The CRE is accountable for managing and leading escalations at all stages, whether initiated by customers (CPEs), sales teams, partners, or arising from production issues that impact customers.

Our primary responsibility is to proactively address customer concerns by implementing preventative measures. Engineers engage directly with customers to gain insight into their challenges. The Customer Reliability Engineering (CRE) team focuses on identifying and promoting the adoption of robust, high-quality solutions across our portfolio, collaborating closely with engineering teams to enhance the quality and reliability of our software. This is a hybrid role based in Redmond, WA, requiring a minimum of three in-office days per week.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.