Job Description Insight Global is looking for a Cloud Operations Engineer to join one of our clients out of Southfield, Michigan. The CloudOps Engineer is responsible for evaluating, designing, implementing, and supporting Azure Virtual Desktop (AVD) solutions. This includes collaborating with vendors and partners to stay informed about upcoming changes, ensuring alignment of AVD technologies with the organization’s target architecture strategy and technology roadmap, and developing plans for adoption and implementation. The primary objectives are to deliver agile and secure virtual desktop infrastructure (VDI) services on the Azure cloud platform, ensure high service availability, provide expert technical guidance, continuously enhance automation to maintain high quality, meet financial targets, and achieve exceptional customer satisfaction. Additional responsibilities include: - Technical ownership of our Azure Virtual Desktop platform - Participates as an infrastructure engineering representative on project teams for the design, development, implementation and/or integration of desktop virtualization environments - Participates in technical communities as a Subject Matter Expert in preparing training, technical sessions, and any other events to develop technical knowledge in our team members - Analyzes system performance indicators and recommend improvement actions for Azure AVD based production configuration - Ensure virtualization systems are compliant within security standards - Diagnoses and troubleshoots problems with the virtualization environment - Supports security planning, assessment, risk analysis, and risk management - Accountable for creating, cataloging, and maintaining technical and usage documentation of the Azure AVD - Collaboration with customers and the product development teams - Continually learn new technologies and develop deep expertise then sharing that knowledge with the team - Driving ownership and accountability for platform improvements (automations, cost-optimization, self-service enablement, health reporting, etc.) $30/hr to $50/hr : Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3+ years’ experience in Windows/System administration, Azure Cloud Services, Remote Desktop Services, Windows Virtual Desktop (or other VDI technologies), Active Directory, Azure ARM. - Experience using Microsoft Intune - Proficiency with managing user identities - Experience with VDI printing solutions - Familiarity with implementing and managing networking and storage for AVD - Experience creating, managing, and optimizing AVD host pools - Understanding of Microsoft 365 products (Office365, SharePoint, Teams, etc.) - Capability to troubleshooting complex cloud issues - Knowledge of ITIL processes and ticketing systems - Demonstrable technical expertise with Cloud VDI operation managing Azure Virtual Desktop that utilize FSlogix profiles - Experience using git-based source control management platforms (GitLab, GitHub, Azure DevOps, etc.) - Experience coding with scripting languages - Familiar with common programming languages, database technologies and IDEs - Azure certification - AWS certification