Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

Key responsibilities
Run Operations & Incident Management

Ensure the day-to-day operational health of cloud infrastructure (Private Cloud based on VMware and GCP-based Public Cloud)

Troubleshoot infrastructure-related issues (OS, container, network, middleware, storage)

Act as Level 2 support for incidents and service requests

Monitor system health, analyze logs, and perform root cause analysis using GCP Cloud monitoring and Prometheuus/Grafana

Set Up and fine-tune alerts on usual Prometheus metrics

Maintenance & Changes

Perform routine maintenance (patching, upgrades, backups)

Participate in change planning, testing, and execution (within Change Management process)

Assist with capacity planning, costs and performance optimization

Cloud Engineering & Standardization

Contribute to the standardization of cloud infrastructure components

Maintain technical documentation and operational procedures

Enforce security policies: access control, hardening, vulnerability remediation

Collaboration & Continuous Improvement

Work closely with internal DevOps and SRE teams to improve reliability and automation

Participate in post-incident reviews and problem management

Support the transition of new applications into operations

Identify and propose improvements to reduce operational toil, promoting Infrastructure as code

Technical environment

Cloud platforms:

Private Cloud (VMware)

Public Cloud S3ns (GCP – Compute Engine, GKE, Cloud Logging, IAM)

Containers : Kubernetes, Helm, Docker, GitOps (FluxCD)

OS: Linux (RHEL), Windows OS
Tools:

Monitoring: Prometheus, Grafana, Google Cloud monitoring

ITSM: ServiceNow 

CI/CD : Jenkins, Gitlab CI, Ansible 

Security: IAM, Bastion, Patch Management, OS Hardening
Scripting: Bash, PowerShell (basic)

Required Skills & Experience

3+ years in cloud infrastructure or system administration roles

Hands-on experience with Vmware Private Cloud and/or Public Cloud (GCP is preferred)

Good understanding of networking, backup, OS, and storage fundamentals

Familiar with monitoring, logging, and alerting in production environments

Experience working in ITIL-driven environments (Incident, Change, Problem)

Scripting capabilities for automation (Shell or PowerShell)

Experience with Helm Chart and Ansible Roles

Experience on containerization and container orchestration

Ability to read Bash or Python Scripts   

Fluent in English 

Experience in an international environment

Soft Skills

Strong analytical and troubleshooting skills

Service-oriented mindset

Ability to work in a distributed and international team

Clear written documentation habits

Self-motivated and proactive in resolving operational issues

Nice to have

Experience with SQL database (PostgreSQL ; Mariadb ; SQL Server ; Oracle)

Understanding of how Terraform works

Understanding of modern Authentication and authorization mechanisms (OIDC / SAML).

Understanding TLS encryption protocol

#LI-JL1

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.