Job Summary

The Clinician Services Support Consultant plays a dual role in supporting the clinician experience across the mid-revenue cycle by delivering high-touch orientation and documentation training, while also contributing clinical or operational expertise to enterprise initiatives. This position supports clinician integration during mergers and acquisitions, facilitates Epic documentation orientation, and assists in cross-functional project work focused on documentation optimization, Epic workflows, and revenue integrity. 

The ideal candidate will be a detail-oriented, service-minded professional with experience in Epic workflows, clinical documentation, and project management within healthcare operations or the revenue cycle.

Major Responsibilities  

Orientation & Documentation Support 

Facilitate Epic-based documentation and navigation orientation for new physicians and APPs. Provide individualized support during orientation, including access to training tools and post-orientation resources. Collaborate with clinical informatics and optimization teams to maintain and update orientation content. 

Toolkit & Resource Development 

Assist in developing, customizing, and disseminating documentation tip sheets, Epic job aids, and specialty-specific workflows. Ensure educational content is accurate, up-to-date, and aligned with enterprise documentation standards. 

Project Planning & Execution 

Manage small to moderately complex projects aligned with CSS and organizational goals. Develop work plans, monitor project timelines, and apply process improvement or project management tools to ensure deliverables are met. 

Clinical & Operational Insight 

Participate in Epic testing and validation efforts to ensure workflows are user-friendly, compliant, and clinically sound. 

Contribute to project workstreams that focus on documentation improvement, orientation readiness, and clinician engagement. 

Stakeholder Communication & Liaison Work 

Serve as a connector between clinicians, Clinical Navigation leadership, and operational partners (e.g., CDI, CMD, clinical informatics). Participate in interdepartmental efforts to align clinical documentation with revenue cycle and compliance goals, 

Data Monitoring & Reporting 

Monitor orientation trends and clinician feedback to identify opportunities for improvement. Create reports, presentations, and data summaries for internal leadership and external partners. 

Compliance, Training & Continuous Improvement 

Ensure adherence to organizational standards and regulatory requirements related to documentation and training. Support the delivery of educational sessions or project updates for clinical teams and CSS leadership. 

Professionalism & Team Culture 

Model a service-oriented, collaborative approach to clinician support. Contribute to a positive, team-focused environment focused on innovation, excellence, and clinician success. 

Minimum Job Requirements 

Education 

Completion of advanced training in revenue cycle management through a recognized or accredited program, equivalent in scope and rigor to post-secondary education. High school diploma or GED required. 

Certification / License 

Clinical or operational credential required. May include licensure as a clinically practicing professional (e.g., RN, RT, LCSW) or certification in healthcare operations or project management (e.g., PMP, LSSGB, HFMA-CRCR). 

Certification in mid-revenue cycle operations from a recognized professional organization such as AHIMA, AAPC, or HFMA is required. 

Work Experience 

Minimum of 5 years of healthcare experience, including at least 2 years working as a clinician or in direct partnership with clinicians or management of organizational initiatives. 

Knowledge / Skills / Abilities 

Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems. 

Ability to deal and work effectively with multiple departments and in matrix organizational structures.  Proven ability to influence others not directly reporting to them. Strong negotiating skills. Strong oral and written communication skills. 

Proficiency in data analysis is essential to examine revenue cycle/reimbursement activities and identifying and addressing related issues. 

 Physical Requirements and Working Conditions 

Follows organizational and divisional remote work policy and guidelines. 

Operates all equipment necessary to perform the job.  

Handles a fast paced and creative work environment moving independently from one task to another. 

Makes sound decisions within limited time frames and always conducts business in a professional manner and has demonstrates ability to work cooperatively and effectively with others on an individual and team basis. 

This position may require travel, therefore, will be exposed to weather and road conditions. 

Education 

Bachelors Degree strongly preferred 

Certification / License 

Certification in EPIC, coding, revenue cycle management AND/OR  project management certification strong preferred.  

Experience 

Preference for individuals with project management experience within revenue cycle OR > 1 year experience in a clinical care as a RN, APP, or similar, including direct support of physicians and APPs.