Clinical Specialist Manager
Medtronic
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
**Les responsabilités peuvent inclure les suivantes, ainsi que d'autres tâches qui peuvent être assignées :**
+ Réalise des formations et/ou du conseil sur site.
+ Soutient le personnel de terrain afin d’offrir les meilleurs résultats et services possibles aux clients Medtronic.
+ Collabore avec les collègues commerciaux pour élaborer et exécuter des plans de vente au sein d’une ou plusieurs unités commerciales.
+ Participe à des congrès, forums et réunions pour accroître la notoriété des produits.
+ Travaille en étroite collaboration avec le Responsable Clinique, la Direction Clinique et l’équipe de vente régionale pour fournir un soutien lors des cas clients et des ventes.
+ Identifie et facilite la mise en œuvre des opportunités de croissance avec l’équipe de vente et de support clinique.
+ Travailler en étroite collaboration avec le/la Responsable Régional(e) des Ventes sur les priorités commerciales.Assurer la formation et l’éducation des spécialistes cliniques et du personnel clinique dans les cliniques et lors des implants.Identifier les priorités des clients et des programmes ainsi que construire un programme pour favoriser une plus grande autonomie du personnel clinique dans les comptes clés.
**FONCTION DE GESTION DES PERSONNES – FILIÈRE DE CARRIÈRE FONCTIONNELLE :** Professionnels de la gestion et de la supervision ayant un ou plusieurs employés, axés sur des activités tactiques, opérationnelles et parfois stratégiques dans un domaine spécifique. Les niveaux au sein de cette filière de gestion comptent généralement six rapports directs ou plus. La majorité du temps est consacrée à la supervision de leur domaine de responsabilité, à la gestion de la performance, au développement des talents, à l’engagement et à l’inclusion, à la communication des évolutions commerciales et opérationnelles, à la planification, à la priorisation et/ou à la direction des responsabilités des rapports directs. L’atteinte des objectifs se réalise généralement par la performance des rapports directs et/ou indirects. Une responsabilité clé de ces postes est la gestion des personnes, incluant : la responsabilité de l’encadrement, du développement et du coaching du personnel pour atteindre/dépasser les attentes de performance et les objectifs définis, le leadership auprès du personnel en veillant à la priorisation des initiatives stratégiques et départementales, la définition des objectifs et cibles de performance, la réalisation des entretiens d’évaluation et des réunions individuelles pour orienter la gestion de la performance et le développement des employés, et la gestion des objectifs du département.
**FACTEURS DE DIFFÉRENCIATION**
+ **Autonomie :** Gère des superviseurs subordonnés et/ou des professionnels expérimentés qui bénéficient d’une certaine latitude et indépendance dans leurs missions. Fournit un leadership tactique et/ou opérationnel ainsi que du coaching. Reçoit des missions formulées en termes d’objectifs et de tâches.
+ **Impact organisationnel :** Établit des plans opérationnels et met en œuvre des politiques et stratégies. Les décisions influent sur les calendriers des programmes, la satisfaction des clients ou l’allocation du temps, des ressources matérielles, des dépenses et des fonds. Peut être responsable du budget ou du compte de résultats d’un département, d’une fonction ou d’une zone géographique. S’efforce d’améliorer en continu et d’assurer la cohérence des livrables.
+ **Innovation et complexité :** Propose des modifications aux politiques opérationnelles fonctionnelles et aux processus quotidiens. Les problèmes rencontrés sont complexes, difficiles et non définis, et nécessitent une collecte d’informations détaillée, une analyse et une investigation pour comprendre le problème.
+ **Communication et influence :** Communique avec les clients internes et externes ainsi que les fournisseurs au sujet des opérations en cours. Utilise l’échange d’informations, l’influence et la persuasion active sans exercice direct de l’autorité pour obtenir la coopération des autres parties. Peut intervenir sur des sujets ayant des objectifs partagés en externe.
+ **Leadership et gestion des talents :** Gère une équipe composée de superviseurs et/ou de professionnels expérimentés dans la filière de carrière des spécialistes. Dirige, oriente et examine le travail d’une équipe qui bénéficie d’une certaine latitude et indépendance dans ses missions. Autorise les embauches, licenciements, promotions et récompenses dans son domaine.
+ **Connaissances et expérience requises :** Nécessite des connaissances pratiques pour diriger et gérer l’exécution des processus, projets et tactiques dans un domaine professionnel. Possède généralement des connaissances et compétences avancées dans une discipline technique ou professionnelle spécifique, avec une compréhension de l’impact de son travail sur les autres secteurs de l’organisation. Nécessite un diplôme de baccalauréat (ou pour les diplômes obtenus hors des États-Unis, un diplôme conforme aux exigences de 8 C.F.R. § 214.2(h)(4)(iii)(A)) et au moins 5 ans d’expérience pertinente, ou un diplôme supérieur avec au moins 3 ans d’expérience pertinente préalable.
**Responsibilities may include the following and other duties may be assigned.**
+ Conducts on-site education and / or consulting.
+ Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
+ Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
+ Participates in conventions, forums, and meetings to increase product awareness.
+ Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
+ Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
+ Work closely with Regional Sales Manager on business priorities.
+ Training and Education for clinical specialists and clinical staff in clinics and implants.
+ Identify customer and program priorities as well as building a curriculum for more clinical staff autonomy in key accounts.
**PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM:** Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.
**DIFFERENTIATING FACTORS**
**Autonomy:** Manages subordinate supervisors and/or experienced professionals who exercise latitude and independence in assignments.
Provides tactical and / or operational leadership and coaching.
Receives assignments in task and objective oriented terms.
**Organizational Impact:** Establishes operational plans and implements policies and strategies.
Decisions impact program schedules, customer satisfaction levels, or allocation of time, material resources, expenditures and funds.
May have budget or P&L accountability for a department, function or geography.
Strive for continuous improvement and consistency in deliverables.
**Innovation and Complexity:** Proposes modifications to functional operating policies and day-to-day processes.
Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
**Communication and Influence:** Communicates with internal and external customers and vendors regarding ongoing operations.
Uses information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties .
May interact on issues that have externally shared objectives.
**Leadership and Talent Management:** Manages a team consisting of supervisors and / or experienced professionals in the Specialist career stream.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
Authorizes hiring, firing, promotion and reward within own area.
**Required Knowledge and Experience:** Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 5 years relevant experience, or advanced degree with a minimum of 3 years prior relevant experience.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will…
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .
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