At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Spécialiste clinique OBJECTIF PRINCIPAL DU POSTE • Soutenir le développement clinique et l’éducation, gérer l’inventaire et l’équipement, ainsi que les programmes de formation des clients liés aux produits et technologies des divisions CRM (Gestion du Rythme Cardiaque) et CAS (Solutions d’Ablation Cardiaque) de Medtronic. Appuyer la mise en œuvre des politiques et procédures et participer à tous les aspects de la prise de décision clinique et opérationnelle liés aux programmes de l’unité organisationnelle. Former et éduquer les investigateurs/clients sur l’utilisation appropriée des produits et technologies de ces deux divisions. MAIN PURPOSE OF JOB • Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology. **PRINCIPALES TÂCHES/RESPONSABILITÉS DU POSTE** (peuvent inclure les éléments suivants, d’autres tâches peuvent être assignées) : • Réalise des formations ou consultations sur site. • Soutient le personnel sur le terrain pour offrir les meilleurs résultats et services possibles aux clients de Medtronic. • Collabore avec les collègues des ventes pour développer et exécuter des plans de vente pour une ou plusieurs unités commerciales. • Participe à des congrès, forums et réunions pour accroître la notoriété des produits. • Travaille en étroite collaboration avec le responsable clinique, la direction clinique et l’équipe régionale des ventes pour fournir un soutien aux cas clients et aux ventes. • Identifie et facilite l’exécution des opportunités de croissance avec l’équipe de soutien clinique et des ventes. • Sert de ressource technique pour soutenir la vente d’un produit ou d’une solution médicale spécifique. • Responsable de la déclaration des plaintes et des réactions indésirables aux médicaments (ADR). • Fournit leadership et orientation dans tous les aspects de l’établissement, de la mise en œuvre, de la promotion et de l’administration des activités de formation clinique, y compris l’évaluation, la planification des programmes, la communication, le développement des compétences cliniques et le soutien éducatif. • Développe et exécute des programmes de formation clinique visant à améliorer les compétences des utilisateurs. • Cultive des relations étroites avec les partenaires commerciaux stratégiques, y compris tous les centres de formation et leaders d’opinion. • Assure la formation des nouveaux employés sur les produits, technologies et matériaux. • Aide à développer les objectifs et les programmes de marketing et de vente des produits de l’entreprise. • Fournit une expertise infirmière et/ou médicale dans le développement, la mise en œuvre, les rapports de cas, les articles de journaux et les rapports cliniques des cliniciens. • Planifie, dirige et coordonne des ateliers éducatifs, ainsi que d’autres programmes, événements et activités (maintient le contact avec les clients pour évaluer leurs besoins cliniques et éducatifs). • Collabore avec d’autres départements pour établir les priorités de l’entreprise, le développement de nouveaux produits et la satisfaction des clients. • Exigences en matière de rapport de formation (toute activité de soutien clinique et de formation doit être documentée). • Réalise des revues mensuelles d’activités avec le RSM et le SPM. **QUALIFICATIONS REQUISES** **CONNAISSANCES/FORMATION** • Diplôme d’études secondaires ou équivalent (GED) • Diplôme d’études collégiales (DEC), ou • Baccalauréat • Un baccalauréat et inscription actuelle à un programme de certification d’une école de stimulation cardiaque comme ATI ou PrepMD. **EXPÉRIENCE PROFESSIONNELLE** • Minimum de 6 ans d’expérience dans le domaine de la santé ou de l’ingénierie, avec un diplôme d’études secondaires ou GED, ou • Minimum de 4 ans d’expérience dans le domaine de la santé ou de l’ingénierie, avec un diplôme collégial, ou • Minimum de 2 ans d’expérience dans le domaine de la santé ou de l’ingénierie, avec un baccalauréat, ou • Minimum de 3 ans d’expérience professionnelle, avec un baccalauréat et inscription actuelle à un programme de certification d’une école de stimulation cardiaque comme ATI ou PrepMD. **QUALIFICATIONS SOUHAITÉES/PRÉFÉRÉES** **EXPÉRIENCE PROFESSIONNELLE** • Une formation en enseignement infirmier serait un atout. • Minimum de 5 ans d’expérience en vente et/ou marketing dans le domaine de la santé. • Bonne connaissance du système de santé (niveau national, provincial et/ou régional). • Expérience dans le domaine des dispositifs médicaux. **COMPÉTENCES** • Capacité à développer et présenter des programmes de formation et/ou des ateliers. • Compétence dans l’analyse et la réingénierie des opérations et procédures, la formulation de politiques, et le développement et la mise en œuvre de nouvelles stratégies et procédures. • Aptitude à organiser les ressources et établir les priorités. • Connaissance des principes et pratiques de l’éducation des adultes et de la communication. • Excellentes compétences interpersonnelles, verbales et écrites, et capacité à communiquer et travailler efficacement au sein d’une communauté diversifiée. • Désir d’aider les autres. • Capacité à rester calme sous pression. • Compétences en planification stratégique. • Solides compétences en communication. • Connaissance avancée des principes, méthodes et procédures infirmiers et/ou médicaux. • Capacité à développer, mettre en œuvre et évaluer des méthodologies de formation clinique et des outils d’évaluation. • Capacité à organiser, prioriser et planifier les tâches. • Connaissance pratique des principes et techniques de résolution de conflits et de médiation. • Doit posséder un permis de conduire valide sans restrictions. • Bilingue français/anglais. **EXIGENCES PHYSIQUES DU POSTE** • Déplacements requis pour la formation, les événements clients, les symposiums, les activités sur le terrain et la couverture de cas. • Des déplacements en dehors des heures normales peuvent être requis pour la couverture de cas et/ou les activités sur le terrain. • Les spécialistes cliniques doivent être présents dans leur territoire assigné chaque jour pour répondre aux besoins imprévus. Ils doivent également travailler certains week-ends et jours fériés chaque trimestre, selon les directives de la direction locale. • Déplacements requis de 50 à 60 % de la semaine de travail. • Les exigences physiques décrites dans la section Responsabilités de cette description de poste représentent celles que doit satisfaire un employé pour accomplir les fonctions essentielles du poste. Des aménagements raisonnables peuvent être faits pour permettre aux personnes handicapées de remplir ces fonctions. **Pour les rôles de bureau** : Lors de l’exécution des tâches de ce poste, l’employé doit être régulièrement mobile de manière autonome. Il doit également interagir avec un ordinateur et communiquer avec ses collègues. **Medtronic Canada** s’efforce, par sa vision, de bâtir une culture d’inclusion grâce à son engagement envers l’équité en matière d’emploi et la diversité. Toute forme de discrimination est interdite selon les lois canadiennes sur les droits de la personne. Les candidatures sont encouragées de la part de tous les membres de notre communauté. Sur demande, des mesures d’adaptation seront offertes aux candidats en situation de handicap durant le processus de recrutement. MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned): • _Conducts on-site education and / or consulting._ • _Supports field personnel in providing the best possible outcomes and service for Medtronic customers._ • _Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s)._ • _Participates in conventions, forums, and meetings to increase product awareness._ • _Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support._ • _Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team._ • _Serves as a technical resource to support sales of a specific medical product or solution._ • _Responsible for reporting complaints and Adverse Drug Reactions (ADR)_ Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support •Develop and execute clinical education programs designed to enhance user competencies •Cultivate close relationships with strategic business partners, including all training centers and opinion leaders •Provides new employee training on products, technology and materials •Assist in developing objectives, and programs for marketing and selling the Company’s products •Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians •Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs) •Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction •Education reporting requirements (Must document all clinical support and education) •Conduct Monthly Business Reviews with RSM & SPM REQUIRED QUALIFICATIONS KNOWLEDGE/EDUCATION • _High School Diploma or GED_ • _Associate degree, or;_ • _Bachelor’s degree_ • _A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD._ JOB EXPERIENCE • _Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or_ • _Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;_ • _Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;_ • _Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD._ DESIRED/PREFERRED QUALIFICATIONS JOB EXPERIENCE •Background in Nursing Education would beneficial •Minimum of 5 years of experience in healthcare related Sales and/or Marketing experience •Strong knowledge of the healthcare system (National, Provincial and/or Regional level) •Medical device experience SKILLS/COMPETENCIES •Ability to develop and present educational programs and/or workshops •Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures •Skill in organizing resources and establishing priorities •Knowledge of adult education and communication principles and practices •Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community Desire to help others •Composed under stress •Strategic planning skills •Strong communication skills •Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures •Ability to develop, implement and evaluate clinical education methodologies and assessment instruments •Ability to organize, prioritize and schedule work assignments •Working knowledge of conflict resolution and mediation principles and techniques •Must have a valid driver’s license with no restrictions. •Bilingual French/English PHYSICAL JOB REQUIREMENTS •Travel required for training, customer events, symposia, field activities and case coverage •On-call and travelling after hours may be required for case coverage and/or field related activities •Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management. •Minimum travel of 50-60% of any given work week • _The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers._ _Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process._ **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com