Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Ensures clinic compliance with government policies and requirements. Reviews appropriateness of patient panels and provider schedules. Promotes continuous quality improvement in patient services and clinic workflow.

Impact
• May manage projects and processes, working independently with limited supervision.
• Makes decisions on moderately complex to complex issues regarding technical approach for project components. Often operates in ambiguous situations.

Communication
• Interacts with internal stakeholders within own department and departmental management, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who regularly have divergent interests, to achieve short-term national and project objectives; represent the organization within area of responsibility.

Innovation
• Modifies existing methods, techniques and/or processes across job areas.
• Problems and issues faced are in general difficult, and sometimes complex. 

Knowledge
• In-depth knowledge and expertise in own discipline combined with good understanding of market practice required.
• Typically requires:
- a bachelor's degree and 5-8 years of experience