Job Description

Job Summary 

The Clinical Resource Analyst supports the implementation, optimization, and maintenance of clinical information systems to improve patient care delivery and operational efficiency. Acting as a key liaison between clinical users and IT teams, this role ensures that Electronic Health Records (EHR), Laboratory Information Systems (LIS), Radiology Information Systems (RIS), and other clinical platforms meet organizational standards and align with real-world clinical workflows. The Clinical Resource Analyst plays a critical role in translating clinical needs into technical solutions, troubleshooting system issues, supporting system integration, and providing end-user training and support. 

Essential Functions

Supports the configuration, maintenance, and optimization of clinical applications including EHR, LIS, RIS, and other ancillary systems. Coordinates with clinical and IT stakeholders to implement new systems, updates, or enhancements and ensures alignment with clinical workflows. Performs system testing (unit, integration, and user acceptance testing) to validate system functionality and support go-live activities. Monitors system performance and collaborates with IT to identify and resolve technical issues, bugs, or downtime affecting clinical operations. Conducts workflow analyses to assess efficiency, identify opportunities for improvement, and support the redesign of processes through technology. Assists with build and maintenance of the clinical content within systems (e.g., clinical decision support, order sets, templates, CDM updates). Supports data integrity and quality by ensuring system configurations comply with clinical standards, regulatory requirements, and privacy laws. Serves as a subject matter resource for clinical system users, providing guidance, training, and documentation to support adoption and effective use. Collaborates with departments on data reporting needs, pulling and analyzing data to support quality initiatives and clinical decision-making. Facilitates communication between clinical departments and IT to ensure issues are escalated appropriately and resolved in a timely manner. Ensures seamless integration between clinical systems and other healthcare technologies, including lab, radiology, and pharmacy systems. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree in Healthcare, Health Informatics, Information Technology, Nursing, or a related field preferred 2-4 years of experience implementing and supporting clinical information systems required 1-3 years of clinical experience in an acute care or patient care setting required

Knowledge, Skills and Abilities

In-depth knowledge of EHR platforms (e.g., Epic, Cerner, Allscripts) and their implementation, configuration, and optimization. Familiarity with healthcare interoperability standards such as HL7, FHIR (Fast Healthcare Interoperability Resources), and DICOM (Digital Imaging and Communications in Medicine). Understanding of how CDSS tools are used in clinical settings to improve decision-making and patient care. Proficiency in querying clinical databases and understanding how to manipulate clinical data for reporting and analysis. Familiarity with data analysis and reporting tools, such as Tableau, Power BI, or Crystal Reports, to provide insights based on clinical data. Strong understanding of the Health Insurance Portability and Accountability Act (HIPAA) to ensure compliance with data privacy and security regulations. Familiarity with other healthcare regulations and standards such as ICD-10, CPT, and SNOMED. Ability to diagnose system issues, analyze clinical workflows, and implement solutions that improve system performance and user experience. Strong ability to communicate technical concepts to non-technical clinical staff and translate clinical needs into technical requirements. Ability to collaborate with clinical teams, IT staff, vendors, and other stakeholders to implement and maintain effective clinical systems.

Licenses and Certifications

CPHIMS - Certified Professional in Healthcare Information and Management Systems preferred