+ **JOB SUMMARY** The Program Manager is responsible for the provision of patient care services from admission, stabilization, operative intervention(s) if applicable, through discharge, Inclusive of the Quality Assurance and Performance Improvement (QAPI) Program. The Program Manager collaborates with the designated Medical Director in areas to include, but not limited to: developing and/ or revising policies, procedures and guidelines; assuring staff competency, education, and training; QAPI Program; and regularly participates in the neonatal or maternal QAPI meeting. Developing collaborative relationships in the neonatal or maternal QAPI meeting. Developing collaborative relationships with other NPM/MPM(s) of designated facilities within the applicable care region. Coordinating all phases of the unit's program lifecycle: Analysis and Planning; Implementation, Testing, Education and Training; Productive Use; and Ongoing support and Quality Management. **ESSENTIAL FUNCTIONS OF THE ROLE** + Uses appropriate interpersonal styles and communication methods to inspire commitment, encourage involvement, and guide individuals toward organizational, departmental, and individual goal achievement. + Provides regular updates as needed to the Patient Safety Councils, CMO's, Associate CMO's, Executive Directors and Medical Directors. + Collaborates with appropriate departments to develop effective marketing and communication plans. + Maintains detailed documentation of program activities, including roadmaps, timelines, steering and subcommittee minutes, training tools, etc. + Manages the day-to-day activities of the program to ensure its efficient operations. + Ensures that services are provided in a timely, accurate, effective, and cost-efficient manner and in compliance with established policies, procedures and practices. + Establishes necessary area specific policies and procedures that support advance objectives. + Prepares timely and accurate financial, statistical, and/or tracking reports and interpretation as required. + Ensures that appropriate records are created and maintained as required by regulatory policies and procedures. + Assists directors with budget planning, scheduling and meeting planning. + Proactively identifies, plans, implements, evaluates and monitors quality improvement and performance improvement initiatives. + Significantly contributes to or leads system and/or regional initiatives by gathering data, conducting research, maintaining records, tracking issues and barriers, evaluating impact of interventions, coordinating activities, and executing plans to resolve issues. + Researches and maintains knowledge of current evidence-based practices and works with multidisciplinary teams to build a replicable model for evidence-based clinical programs and guidelines. Develops program tools and resources such as guidelines, training/education materials and enhancement requirements. + Acts as a trusted change agent and subject matter expert (SME) related to program management, process improvement, clinical and contract performance. + Acts as a liaison across the care continuum to multidisciplinary teams and internal/external stakeholders. **KEY SUCCESS FACTORS** Project and/or Program Management experienceProcess improvement and/or quality improvement experienceAble to quickly establish professional and cooperative relationships with multidisciplinary team membersAble to work in a fast paced, deadline driven environment while balancing multiple demandsAble to quickly establish professional and cooperative relationships with multidisciplinary team membersExcellent verbal and written communication skillsStrong critical thinking skills with ability to solve problems and exercise sound judgementAble to mentor, guide and train team membersSkill in the use of computers and related softwarePMP certification preferred **BENEFITS** Our competitive benefits package includes the following- Immediate eligibility for health and welfare benefits- 401(k) savings plan with dollar-for-dollar match up to 5%- Tuition Reimbursement- PTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Grad of an Accredited Program - EXPERIENCE - 5 Years of Experience - 1 year experience in air medical Leadership - Previous flight medical experience ( 3 years minimum) - Excellent Communication Skills - Excellent Customer Service Skills - CERTIFICATION/LICENSE/REGISTRATION - Lic Clinical Social Worker (LCSW), Licensed Dietitian (LICDIET), Lic Masters Social Worker (LMSW), Lic Master Social Wrk AdvPrac (LMSW-AP), License Pract/Vocational Nurse (LVN), Occupational Therapist (OT), Physical Therapist (PT), Respiratory Care Practitioner (RCP), Registered Dietitians (RD), Registered Nurse (RN), Reg Respiratory Therapist (RRT), Speech Language Pathologist (SLP): Must have ONE of the following: --LCSW --LMSW --LMSW-AP --LVN --OT --PT --RN --Both RRT (from the National Board Respiratory Care) AND RCP (from the Texas Medical Board) --SLP --LICDIET --RD. --EMT-P,BLS,ACLS,PALS, NRP As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.