Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have ourownidentity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe IS Training Department is a part of the System Support Office responsible for training and supporting all areas of the system This includes acute care facilities behavioral health facilities and outpatient sites ndash totaling over employees The IS Training department trains over new hires a month on average in addition to our ongoing implementations Additionally they provide at the elbow support to various roles in the system as well as delivering both instructor led and online training IS Training is crucial to end user acceptance of new systems as well as the success of each go livePosition SummaryThe Clinical Credentialed Trainer CT plays a key role in helping the CareConnect Program meet the objectives for clinical end users during implementation of the Epic electronic health record as well as with subsequent optimizations and upgrades This person will focus on learning the EPIC software for their role as a trainer leading the classroom education for their designated applications and provide elbow to elbow support during Go Live events The primary focus will be to drive faster adoption greater ultimate utilization and higher proficiency of the end users to minimize the impact on productivityThe CT provides in the classroom and operational support for the Epic implementation project and post go live training activities The CT answers end user questions as part of the training team and serves as a liaison between end users and project and department leadersThis position requires successful completion of the Epic credentialing process which includes a week training program on the applications to include ldquoteach backrdquo methodology successful completion of a teaching presentation before a panel and successful completion of a Credentialing exam In addition the position requires comprehensive knowledge of clinical practice modelsPosition ResponsibilitiesThe CT reports to Training Team Lead and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after GoLiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable for maintaining the readiness of training rooms assembling training materials and generating status reports on training sessions and participating in the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have ourownidentity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionThe IS Training Department is a part of the System Support Office responsible for training and supporting all areas of the system This includes acute care facilities behavioral health facilities and outpatient sites ndash totaling over employees The IS Training department trains over new hires a month on average in addition to our ongoing implementations Additionally they provide at the elbow support to various roles in the system as well as delivering both instructor led and online training IS Training is crucial to end user acceptance of new systems as well as the success of each go livePosition SummaryThe Clinical Credentialed Trainer CT plays a key role in helping the CareConnect Program meet the objectives for clinical end users during implementation of the Epic electronic health record as well as with subsequent optimizations and upgrades This person will focus on learning the EPIC software for their role as a trainer leading the classroom education for their designated applications and provide elbow to elbow support during Go Live events The primary focus will be to drive faster adoption greater ultimate utilization and higher proficiency of the end users to minimize the impact on productivityThe CT provides in the classroom and operational support for the Epic implementation project and post go live training activities The CT answers end user questions as part of the training team and serves as a liaison between end users and project and department leadersThis position requires successful completion of the Epic credentialing process which includes a week training program on the applications to include ldquoteach backrdquo methodology successful completion of a teaching presentation before a panel and successful completion of a Credentialing exam In addition the position requires comprehensive knowledge of clinical practice modelsPosition ResponsibilitiesThe CT reports to Training Team Lead and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after GoLiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable for maintaining the readiness of training rooms assembling training materials and generating status reports on training sessions and participating in the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionThe Clinical Credentialed Trainer meets the following EducationWorkExperience requirementsBachelorrsquos degree in Education or healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledge skills and abilities to perform the essential functions of the positionLicensureCertificationCurrent driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeks of assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentThe Clinical Credentialed Trainer meets the following EducationWorkExperience requirementsBachelorrsquos degree in Education or healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledge skills and abilities to perform the essential functions of the positionLicensureCertificationCurrent driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeks of assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment