Job Summary Clinical Care Partner – Providence OB/GYN (Charlotte) Location : Charlotte, NC Facility: Providence OB/GYN | Novant Health At Novant Health , we believe that people are our business — and the heart of that business is delivering a remarkable patient experience in every dimension, every time. As a Clinical Care Partner at Providence OB/GYN , you’ll play a vital role in helping us fulfil our vision of compassion, inclusion, and excellence in women’s health. Join a team that not only values diversity and collaboration, but also encourages courage, innovation, and empathy — in everything we do. What You’ll Do: As a Clinical Care Partner , you’ll support our providers and registered nurses in ensuring safe, high-quality, and cost-effective care for our patients. You’ll play a direct role in the patient experience while maintaining a clean, efficient, and welcoming environment. Key Responsibilities: 🌟 Patient Experience & Human Connection + Round on patients and keep them informed of delays or visit updates. + Model compassionate care through Novant Health’s “Always Events.” + Explain procedures in plain language and verify understanding through teach-back techniques. + Foster an inclusive, welcoming environment that honours all backgrounds and identities. 🩺 Clinical Support & Patient Care + Measure and record vital signs (height, weight, temperature, pulse, blood pressure). + Interview patients regarding medical needs and history. + Assist with exams and procedures within your scope (medication administration not included). + Notify RN or provider of patient changes, abnormal values, or incidents. 🧹 Environmental & Equipment Readiness + Clean exam and treatment areas in accordance with protocols. + Restock supplies and prepare patient spaces for care team efficiency. 📊 Administrative & Clerical Duties + Assist with check-in/check-out, scheduling, and insurance verification. + Accurately code lab requests and document patient interactions. + Support registration, copay collection, and patient demographic updates. 🧪 Lab & Specimen Collection + Perform waived point-of-care tests and maintain accuracy through ID checks and documentation. + Participate in quality control processes and ensure compliance with HIPAA standards. 🤝 Teamwork & Communication + Actively engage in team huddles, performance improvement discussions, and regular feedback loops. + Share professional, respectful communication to support clinic operations and collaboration. Responsibilities Why Join Us: At Providence OB/GYN , you’ll be more than just a team member—you’ll be part of a mission-driven community that prioritises patient care, career growth, and team wellness. We embrace who you are and empower you to be your best. Make a difference. Deliver excellence. Join us in providing the highest standard of OB/GYN care in Charlotte . Qualifications Licensure/Certification Requirements Type (e.g., NA I, NA II, EMT, PA Student) Status Nursing Assistant I (NA I) – in good standing with the state registry Required Nursing Assistant II (NA II) – current certification in good standing with the appropriate state board Required Emergency Medical Technician (EMT) – current credential in the appropriate state Required One year of clinical/medical office experience Required Enrolled Physician Assistant or Medical School student – in an accredited programme, or currently in a gap year Required Additional Skills & Requirements + Must successfully complete all generic and department-specific skills validation and competency testing. + Basic computer proficiency is essential for accurate and timely documentation. Job Opening ID 92142