**Job Description** Come join a group of smart, passionate individuals who recognize business as usual is over and are together innovating a new system of care. We are looking for a Care Guide (Clinical Engagement Specialist) to join our Commercialization Operations Team, focused on engaging patients and their caregivers through an episode of care. In this role, you will engage patients and caregivers as active collaborators in their care plan, anticipate future needs, identify and address barriers to medical care, and reinforce expectations for surgery and recovery. You will work with an interdisciplinary care team navigating patients through each treatment phase, ensuring optimal continuity of care, smooth transitions and timely delivery of care. You will also work with the Product team to provide feedback on the patient experience in order to drive continuous improvement of healthcare solutions that deliver a great value and a best-in-class experience for our customers. **Qualifications** + LMSW/LCSW licensure preferred + 2-4+ years of professional experience in a fast-paced work environment + Experience in a hospital with patients with chronic behavioral health and medical conditions preferred + Expert in documenting in an electronic medical record + Proficient in Microsoft Office Suite (PowerPoint, Excel, etc.) + Experience with customer service + Bilingual (English/Spanish) preferred + Flexible and receptive to change with the ability to learn quickly and retain new information + Highly organized and detail-oriented + Self-motivated team player + Solutions-oriented thinker + Passion for health care as evidenced by academic or personal pursuits and professional experience Non-Bargaining Unit, 857 - Rehabilitation and Human Performance - ISM, Icahn School of Medicine **Responsibilities** **Clinical Patient Support** + Conduct psychosocial assessments with patients and family caregivers identify barriers to seeking medical/behavioral health care and work with the team and patient/family caregivers to develop a care plan to overcome these barriers and improve health outcomes + Provide intensive post-discharge follow up with patients and family caregivers to provide support and ensure adherence to care plan with the goal of avoiding preventable avoidable ED visits and re-admissions + Maintain a close working relationship with the interdisciplinary team to provide appropriate levels of support assisting patients to reach their goals and improving their health + Manages completion of diagnostic testing, ensures timely patient follow-up + Assesses patient clinical status and triages patients to appropriate physicians or care providers + Troubleshoots patient care issues and communicates with appropriate staff regarding unresolved care issues + Responsible for navigating the patient through the continuum of care **Program Enrollment** + Outreach to potential candidates of the program for enrollment + Engage patients and determine eligibility for the program + Maintains an in-depth understanding of the specialty care models program and patient benefits in order to answer patient questions related to the program requirements, features, employer benefits, etc. + Offer, educate and assist patients in procuring the appropriate patient amenities. + Coordinate the resolution of any patient issue or concern. + Create a network of referral providers based on appropriate criteria. + Stays informed of the program developments and modifications and standard levels of care **Continuous Quality Improvement** + Identify strategies for improving patient outcomes + Identify strategies for preventing avoidable ED visits and readmissions + Identify opportunities to streamline patient care **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $59895 - $89843 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.