Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Discover Impactful Work:

Join us as a Clinical Application Consultant (CAC) - this dynamic position involves providing scientific training, consultancy, application support and troubleshooting to our customers mainly in oncology-related NGS clinical diagnostics. The candidate with Clinical NGS experience will be contributing to pre/post-sales support, customer implementation, KOL development, internal/external training, among other business objectives.

A day in the Life:

Support the clinical market on the operation of Thermo Fisher Scientific / Ion Torrent product portfolio with focus on oncologySupport sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activitiesProvide scientific application support & training support to our clinical customers contributing significantly to customer happinessLead the implementation of assays and products / clinical solutions within customer sitesManage and solve customer issues effectively through in-depth troubleshootingCommunicate and document product complaints to the Technical Support Team and collaborate towards a timely resolution.Build relationships with KOLs or potential influencersConducts technical seminars and presentations virtually/at customer sites, trade-shows and workshops to drive customer adoptionCommunicates effectively within team to improve others knowledgeCommunicate crucial technical product updates to customers to ensure success.Support and track customer’s projects toward publicationMaintain relationships with key Thermo Fisher Scientific collaborating partners.Other duties may be assignedEstimated up to 40% travel, both domestic and international

Keys to Success:

Ph.D/Master's degree in Molecular Biology, Biotechnology, Genetics, Life Sciences or similar is highly desirable5+ years of hands-on experience with next generation sequencing applications is requiredPrevious experience as application specialist in any NGS/BFX experience is desirableAnalytical mind with strong ability to troubleshoot complex technical problemsUnderstanding of the Diagnostic market and ability to gather good market intelligence with respect to competitive products and vendorsHighly motivated and accepts a challenging and exciting work environment, a team player, effectively work cross functional (interdisciplinary) and communicate empathicallyExcellent time management, organizational and interpersonal skillsEffective collaboration in a highly matrixed organizationOutstanding customer advocacy skillsStrong communications and presenting skills are importantExcellent English skills – verbal and written