At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleClinical Administrative Assistant II - Cardiac Surgery

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentCardiac Surgery-Heart Vascular & Thoracic Institute

                      

Job CodeB99911

                     

ShiftDays

                       

Schedule7:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Clinical Administrative Assistant II supporting Cardiac Surgery, you will provide comprehensive support to medical staff to ensure efficient departmental operations and an exceptional patient experience. In this role, you will interact daily with patients, cardiac surgeons, nurses, and other clinical team members while managing high call volumes, MyChart messages, and EPIC tasks. This position serves as a key communication hub, coordinating appointments, relaying critical information, assisting with medication refills, and supporting the overall workflow of the cardiac surgery team to ensure timely, accurate, and professional patient care.

A caregiver in this role works days from 7:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

Manage incoming correspondence for disbursement to the appropriate practice.

Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

Manage physician clinic schedules, including slot management and reconciling scheduling errors.

Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

Assist patients with check-in for virtual appointments.

Initiate patient referral processes and monitor referrals for empaneled patients.

Assist with messages and inbound calls.

Respond to provider’s emails and manage staff out-of-office arrangements.

Respond to referral emails

Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

Offer IT assistance.

Arrange and execute all department events and manage incoming mail.

Take and transcribe meeting minutes.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED and three years of administrative assistant experience

OR Associate’s or Bachelor’s degree and one year of administrative assistant experience

Experience with Electronic Medical Records

Must complete EPIC training during first year

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

Experience may be assessed with an on-line Skills Assessment

Ability to be an effective liaison between patients and medical professionals at all levels

Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include: 

Associate’s Degree 

Typing proficiency with accuracy

Healthcare experience

Physical Requirements:

 Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

 Follows standard precautions using personal protective.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities