At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleClinical Administrative Assistant II

                        

LocationAkron

                    

FacilitySummit Medical Office Building

                     

DepartmentAdmin-Primary Care Institute

                      

Job CodeB99911

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team at Akron General’s Summit Adult Medicine Practice where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

 

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians and nurses in a fast-paced clinical environment. This role provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience. This position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations. 

 

By joining the team, you will get to be a part of a residency practice that feels like family. Leadership is supportive of the growth of all of its caregivers, allowing you to have the opportunity to learn skills that will advance your career within Cleveland Clinic. 

 

A caregiver in this position works Monday-Friday from 8:30AM – 5:00PM. 

 

A caregiver who excels in this role will:  

Patient Facing  

Manage incoming correspondence for disbursement to the appropriate practice. 

Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. 

Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. 

Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. 

Manage physician clinic schedules, including slot management and reconciling scheduling errors. 

Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. 

Assist patients with check-in for virtual appointments. 

Initiate patient referral processes and monitor referrals for empaneled patients. 

Assist with messages and inbound calls. 

Other duties as assigned. 

Administrative  

Respond to provider’s emails and manage staff out-of-office arrangements. 

Respond to referral emails 

Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. 

Offer IT assistance. 

Arrange and execute all department events and manage incoming mail. 

Take and transcribe meeting minutes. 

Other duties as assigned. 

 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED 

Three years of administrative assistant experience in a professional setting 

OR Associate Degree or Bachelor’s Degree may substitute two years of experience 

Experience with Electronic Medical Records 

Must complete EPIC training during first year 

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point) 

*Experience may be assessed with an on-line Skills Assessment 

 

Preferred qualifications for the ideal future caregiver include: 

Associate’s Degree 

Healthcare experience 

Typing proficiency of with accuracy 

Physical Requirements:

 Ability to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to travel throughout the hospital systemAbility to communicate and exchange accurate informationIn some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

 Follows standard precautions using personal protective.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.