Job Title:Clinic Service Representative Schedule:Full Time - 40 Hours - Day Shift between 8AM - 6PM Location: 20200 Outer Dr W, Dearborn, MI 48124 - This position will train and work at the office sister site in Dearborn until the new Livonia location has been opened. General Summary: Under general supervision, the Clinic Service Representative follows standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge. This position actively contributes to an organizational culture committed to the highest degree of service excellence standards for all customer groups. Principal Duties and Responsibilities: + Greet and register patients in a professional and courteous manner. + Verify patient demographics, insurance information, and financial responsibilities. + Perform check-in and check-out functions, including preregistration, insurance verification, and cash collection. + Assist patients with discharge procedures and connect them with the Customer Service Center as needed. + Maintain accurate patient charts and complete chart reconciliation. + Provide information and support to patients, visitors, medical staff, and other clinic and hospital personnel. + Demonstrate teamwork and support of clinic operations by assisting colleagues as necessary. + Perform duties in a fast-paced environment with frequent interruptions while maintaining accuracy and attention to detail. + Uphold organizational standards of dependability, punctuality, and service excellence. Education Required: + High School Diploma or equivalent. Experience and Skills Required: + Demonstrated ability to work with detailed information and perform calculations. + Experience completing forms and utilizing computer information systems. + Basic computer skills, including email, software navigation, and keyboarding. + Strong organizational skills with the ability to multitask effectively. + Excellent interpersonal and communication skills to work with diverse populations of all ages. + Ability to work successfully in a fast-paced environment with frequent interruptions. + Ability to effectively discuss general financial responsibilities with patients. + Dependable, punctual, and able to work within a team setting. Preferred Experience: + Familiarity with a clinic or healthcare environment. Additional Information + Organization: Henry Ford Medical Group + Department: PCS - Livonia MG + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.