Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Under the general direction of the Cath Lab’s Administrative Manager and Front Desk Administrative Coordinator, the Patient Service Coordinator II (PSC II) provides administrative and operational support in a high-volume invasive cardiovascular catheterization lab. Emphasis is placed on enhancing the quality of service to our patients, visitors, and staff. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks. The PSC II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information.

This position is full-time, 40 hours per week onsite, Monday-Friday 9:30 a.m. – 6:00 p.m. Hours during training will differ from assigned hours.

 

Qualifications

PRINCIPLE DUTIES & RESPONSIBILITIES

Communication and Coordination:

Greets and interacts with patients, visitors, and coworkers in person and via telephone; completes all functions related to patient “check-in”Communicates effectively with patients, visitors, caregivers, and coworkers in a manner that demonstrates respect, professionalism, and a commitment to the teamReceives, organizes, and manages information at the front desk, and throughout the lab both directly and through use of communication tools, including telephone, computer applications, paging, and faxMaintains accurate and timely information about cases and activities to facilitate efficient patient throughput“Closes-the-loop” regarding requests (i.e., transport, dietary, Environmental Services, Materials Management, etc.) and assigned tasksEnsures that accurate admitting information and appropriate patient packets are in order and available for the first cases of each day as well as for the cases throughout the remainder of the lab dayCommunicates call team information to the answer service daily, updating the information as necessaryMaintains patient confidentiality at all times per HIPAA and other guidelines.Flexes work hours as required by the operations of the lab and the appropriate staffing level at the Front DeskMay assist with weekly timekeeping and the ordering of office supplies and forms

Updates to the Cath Lab Schedule:

Manages the Cath Lab’s Epic scheduling “Depot” and “Snap Board” to ensure that the lab schedule accurately reflects all casesMaintains daily room assignments for attending MDs, fellows, nurses, and cardiovascular techs

Environment of Care:

Ensures that procedural areas are appropriately stocked with forms and office supplies, and that all printers and the unit’s copier/fax machine are maintained with paper and tonerSubmits facilities-related requests, i.e., lighting, plumbing, etc.) to Buildings & Grounds, Environmental Services, and Materials Management as necessaryMaintains cleanliness and order of the reception area and the common office workspace Assists in maintaining compliance with Life Safety and Environment of Care Standards

Customer Focus                                                                                 

Demonstrates a commitment to the MGH Mission, Credo and Boundaries.Prioritizes work in alignment with the needs of the patient, clinicians and colleagues.Acts as a central resource and often first point of contact for lab staff, referring offices and external departs.Respects patient confidentiality.Enthusiastically connects with a diverse population of patients, visitors, caregivers and coworkers.Anticipates, identifies, and meets service excellence expectations.

Collaboration & Teamwork                                                                 

Demonstrates initiative and ability to work both independently and as a contributing member of the team; proactively brings forth new ideas and offers general assistance to colleagues.Demonstrates sound judgment & problem-solving skills, and strong organizational, time management, and active listening skills.Demonstrates ability to utilize available resources and recognizes when a situation warrants assistance.Participates in department initiatives and contributes to team’s success.

Flexibility & Resilience

Demonstrates ability to work productively in a high-volume area, and under stress.Responds to change with a positive attitude and remains open-minded.Adapts to shifting priorities in response to the needs and requirements of the lab and the hospital.Flexes work hours as required by the operations of the lab and the appropriate staffing level at the Front Desk

Self-Development and Participation:

Completes required training in a timely manner.Participates in and supports quality and process improvement initiatives.Adheres to hospital, departmental and lab-based guidelines.Identifies and communicates to leadership issues of process creating inefficiencies within the operation and assists in their resolution.Willingly performs duties that are lab-specific and are appropriate to this level of position

QUALIFICATIONS

Associate degree in Business Administration or related field, and/or a Secretarial Training Certificate Program preferredMinimum of 2 years of related work experience in medical environment; experience in a hospital setting preferredPrevious employment demonstrating the skills and abilities listed above

SKILLS

Strong computer software skills required Demonstrated organizational skills and flexibility to manage multiple tasksAccurate attention to detailsClear and effective interpersonal and communication skillsAbility to work independently or within a team environment

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Carrying Occasionally (3-33%) 5lbs - 25lbsReaching Occasionally (3-33%)

 

Remote Type

Onsite

 

Work Location

273 Charles Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.